What started out as a letter from a loving son asking our cabin crew to look after his mother, Chandrakala Shah, on Etihad Airways flight from Ahmedabad to New York, soon turned into much more — an unforgettable experience.
We made sure Mrs Shah had a great journey to the Big Apple, and planned some surprises for her on the way back.
The care and dedication of our crew left a lasting impression on Mrs Shah, a feisty 94-year-old solo traveller.
Her son, Bharat, left his WhatsApp number in the letter in case we needed to contact him, and he was so excited to receive a photo of his mother with Cabin Manager Shayne Gomes and Eva Josefina Kureckso, telling him she is having a wonderful time among her family.
However, we wanted to do more, so on her return flight, on 26 September, we prepared a few surprises, from the moment she entered JFK airport to the moment she boarded the flight for the final leg of her return journey, from Abu Dhabi to Ahmedabad.
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