San Francisco, CA: Checkmate‘s customer communications tool was named Best In Class Technology Winner for Innovation at the annual HSMAI Europe awards ceremony Feb. 10 in London. The evening honored outstanding marketers across Europe and a Best In Class winner was named in each of the five categories: Digital, Social Media, Public Relations, Revenue Management, and Technology Innovation.
“Checkmate is honored to receive recognition from Europe’s leading hotel executives,” said Checkmate co-founder and CEO Drew Patterson. “We built our product in response to the challenge we heard echoed from hotels around the world: help us communicate with guests in today’s communication channels – SMS, email, messaging – and provide employees the context to actually deliver hospitality. This award showcases our hotel partners’ ability to engage guests and provide world-class service using Checkmate’s tools. We’d also like to congratulate Checkmate partner Stephen Williams, Director Group Sales & Marketing for Windward Management who was named one of Europe’s Top 20 Extraordinary Minds in Sales, Marketing & Technology.”
Checkmate’s communications tool makes it simple for hotels to interact with guests across multiple channels–SMS, email, and messaging–through a single inbox. Because staff can work as a team and see the guest’s interaction history, these communication tools translate into better service and, most importantly, stronger TripAdvisor and online reviews.
HSMAI judges had the following to say about Checkmate, “Yes, it works! As it helps the hotel to create a more personalized and very effective service that guests will remember.”
To solidify the win, Checkmate highlighted the following results achieved through partnerships worldwide:
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