Guestline have successfully provided Cheval Partnership Sales with a real-time platform to manage their enquiry handling and reservations requests. Their fully integrated, award-winning apartment solutions neatly link through to Cheval’s accounting system so they can bill guests in advance and provided solid reporting.
Doug Greenwood, Cheval Sales and Marketing Director said, ‘Dealing with Guestline has been a real pleasure from the initial sales enquiry where Guestline demonstrated real in depth knowledge of the requirements of the serviced apartment sector to then providing a tailor made solution for our needs. Their training and install team were a pleasure to work with and you get a sense that Guestline are a business who listens to the needs of their customers and are flexible enough to adapt their offering to fit your business.
We offer properties across the UK and all major cities worldwide, a breadth of choice and quality, and we are dedicated to providing the most accessible and easy to use booking process for both the corporate traveller and leisure guests. Guestline’s solutions enables us to offer this service and allow us to increase revenue through the integrated rate and inventory management tools. We look forward to growing our business and partnering with Guestline for many years to come.’
When selecting a software partner, it was imperative for Cheval to select a company that would enable them to centralise operations and provide an efficient, streamlined guest experience to drive bookings amongst more than 550 partner properties. Guestline’s property management and central reservation system will manage all web enquiries from one central location and send out options to guests direct. This seamless booking process generates invoices at the point of booking that are dynamically adjusted to suit the payment terms of the client and can manage the scheduling and generation of future invoices for longer stays. Time saving is huge, this comes from having everything required in one central location and the automation of processes thereby eliminating the need to manually enter and distribute rates and reservations.
Rupert Gutteridge, Guestline Sales and Marketing Director added, ‘We’re delighted to partner with Cheval to provide them with a quick and simple, real-time enquiry management system that offers their guests a large portfolio of properties to choose from, with all the property details, facilities and attractions on hand.
Our systems will enable Cheval to grow in this ever evolving sector and alongside continuously developing the system, we offer 365 day support and dedicated specialists to ensure maximum return on investment. We look forward to an ongoing and successful partnership.’
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