Payment collection, payment management and payment follow-ups is a huge pain point for hotels especially in the long tail segment. Many OTAs rely on Pay at the Hotel model where OTAs simply pass on unverified credit card details of guests to hotels and expect them to honor such bookings. Because hotels do not have tech solutions to verify or charge these credit cards until the guest physically arrives at the hotel, it leads to as much as 35-40% Late Cancellations or No Shows, i.e. guests enter the wrong credit card number and just do not reach the hotel after asking the hotel to reserve a room for them. This is a major industry pain point and results in major revenue loss for hotels especially during peak dates. Also many hotels get queries on their phone and email where they are not able to follow-up for conversion as well as they would like leading to loss of potential revenue.
In order to help hotels globally solve this major pain point, DJUBO has launched AutoCollect which is an Intelligent Payment Collection feature tightly integrated with the DJUBO Centralized Reservation System. AutoCollect reduces Late Cancellations, reduces No Shows, automates Payment Follow-ups and maximizes upfront payment collection to improve better revenue yield for hotels. To top it all DJUBO has also completed its certification for PCI DSS compliance which is the global standard for Payment Cards Industry Data Security.
DJUBO is one of the fastest growing SAAS companies to emerge out of India and already has a footprint across 2000+ hotel clients across 20+ countries. DJUBO helps hotels maximize their revenues through its channel management, distribution, direct booking engine, reputation management and operations management capabilities. DJUBO clients witness an average revenue growth of 40% year on year after adopting DJUBO.
Nitin Gupta, Vice President, Direct Channel at DJUBO added, “Ipay88 is one of the fastest growing payment gateway solution provider for all of South Asia covering Indonesia, Malaysia, Thailand, Cambodia, Philippines. Spreedly also offers us an outreach to 100 plus countries through its unique payment gateway partnerships. Both these partnerships will play a critical role in helping DJUBO establish a global presence and solving many industry pain points around payment collection and processing. We are not stopping there. There are some more interesting payment partnerships on the way.”
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