SINGAPORE: J.D. Power recognized the highest-performing automotive, two-wheeler, tractor and tire brands in its 2017 India customer satisfaction studies at an award ceremony held in New Delhi yesterday evening.
Senior executives from automotive companies and leading media outlets in India attended the ceremony, where Darren Slind, Vice President South Asia, ASEAN and Oceania, J.D. Power Singapore and Jacob George, Vice President and General Manager, J.D. Power Asia Pacific presented awards to brands that ranked highest in J.D. Power studies in special recognition of their contribution to customer experience excellence.
“This evening is an opportunity to recognize the outstanding achievement of being ranked highest in customer satisfaction,” said Slind. “The awards demonstrate an unwavering perseverance and commitment to enhancing customer satisfaction in a challenging and competitive market.”
As the trusted symbol of the Voice of the Customer, J.D. Power awards help companies enhance consumer consideration and ensure their brands stand out from the crowd. The research is conducted through an entirely independent process that is funded by J.D. Power, which is critical to the company’s unbiased position. Study results are based solely on the opinions of verified vehicle owners.
Award Recipients for J.D. Power India Syndicated Studies
2017 India Original Equipment Tire Customer Satisfaction Index (TCSI) Study
2017 India Dealer Satisfaction with Automotive Manufacturer Index (DSWAMI) Study
2017 India Vehicle Dependability Study (VDS)
2017 India Sales Satisfaction Index (SSI) Study
2017 India Customer Service Index (CSI) Study
2017 India Initial Quality Study (IQS)
2017 India Automotive Performance, Execution and Layout (APEAL) Study
2017 India Two-Wheeler Customer Service Index (2WCSI) Study
2017 India Two-Wheeler Initial Quality Study (2WIQS)
2017 India Two-Wheeler Automotive Performance, Execution and Layout (2WAPEAL) Study
2017 India Tractor Customer Service Index (CSI) Study
2017 India Tractor Product Performance Index (PPI) Study
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