Shenzhen, China: SammyDress is a trend setting brand that is known for their stylish clothing at affordable prices. Many in the e-commerce industry wonder how SammyDress has been able to prosper and grow so quickly and today the company has decided to reveal its three keys to customer satisfaction and in turn growth.
Before a product gets in the hands of a customer, SammyDress will meticulously check to see if products meet the company’s standards. This starts with a quality control check of the product. SammyDress works only with trusted manufacturers who are committed to upholding the company’s core values of quality. Products from any manufacturer are then sent to SammyDress for review, the design and product team will hand check each potential product for quality and durability. To ensure no manufacturing errors, SammyDress will also do quality checks on products before they are sent out to customers.
To keep up with the demands of the real world, SammyDress has multiple shipping options. Customers who are not in a rush for a product can use postal mail and customers who are in need of a product soon can get express delivery. Shipping rates are calculated beforehand and customers do not have to worry about any hidden fees. SammyDress is constantly monitoring postal service and improving the speed and prices for customers.
Every point of the customer experience is important to SammyDress. Being a cross boarder e-commerce company, SammyDress understands the need to constantly be available to talk to customers across the globe. The company has implemented 24/7 support on both chat and phone. Customers looking for after sale service should know that they have up to 30 days to return items that they are not satisfied with. Returns tickets will be answered within two days with a resolution. In the future SammyDress looks to implement VIP chat support that will be used to help customers shopping experience.
SammyDress is a subsidiary of Globalegrow and sister site of Zaful and Rosegal. Like its sister sites, SammyDress specializes in providing the latest fashions in both clothing and accessories for women and men. The company prides itself in constantly introducing new features and changes to enhance customer’s experience. www.sammydress.com
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