· A pan-India week-long Renault Winter Camp to be held from Nov 13th to Nov 19th at all Renault dealership facilities
· Together with a comprehensive car check and maintenance, several customer engagement activities have been planned to make it an exciting and memorable experience for customers along with special offers on Parts and Accessories
New Delhi: Staying true to its commitment to enhance customer satisfaction along with providing an enriched brand ownership experience, Renault, one of the fastest growing automotive brands in India, today announced the commencement of a nationwide After-sales service initiative, ‘Renault Winter Camp’. The service camp will be conducted at all Renault service facilities across India from November 13th to November 19th, 2017.
The objective of organizing the Renault Winter Camp is to ensure optimal performance of the cars which is imperative during the winter season. Trained and well-qualified service technicians are dedicated to provide the care and expert attention that is needed for the cars. The service camp offers Renault owners a car check-up as per the guidelines stipulated by Renault India enabling a detailed examination of all key functions of the car. Such periodical checks ensure necessary actions for enhanced performance of the car and provide customers a rewarding ownership experience with the brand.
As an integral part of Renault India’s commitment to constantly deliver excellence in customer comfort and convenience, Renault Winter Camp is an initiative to reinforce the brand’s bonding with its customers and assure of utmost care. Not only does the customer get a complimentary and comprehensive winter service car checkup from Renault India’s team of expert technicians, but they will also get a host of additional benefits. The customers can also avail of attractive as well as exclusive plan on Renault Assured insurance renewal, 15% discount on selected parts and accessories, 15% discount on other Value Added Services. A host of other exciting offers include 10% discounts on labour charges, 10% discounts on Extended Warranty enrolment and Road Side Assistance (RSA) etc. including free car top wash and special offer on select tyre brands.
In addition to the car check-up facilities, interesting customer engagement activities will be organized at the workshops, making it a delightful experience for customers.
Renault is pursuing an aggressive growth strategy in India and entering emerging businesses in the automotive space, to best serve the Indian customer. Driven by Passion for Innovation, Renault India has undertaken many first-of-its kind after-sales initiatives to offer a seamless brand ownership experience to its customers. These include RENAULT selection which is a pre-owned car business entity, Renault Finance, offering customized finance solutions with fast processing and simple processes; Renault Assured, enabling cashless accident repairs at all Renault Dealer workshops with faster claim settlement; and Renault Secure, which covers Road Side Assistance and Extended Warranty and innovative mobile Workshop called, Workshop on Wheels (WoW) to cater to the servicing needs in remote areas. By March 2018, Renault plans to expand this service to 76 more locations from the current number of 46, especially in mini metros.
Renault has recently introduced MY RENAULT APP, a smartphone application available on Android and iOS platforms. It covers all Renault models currently on sale in India. The mobile App not only becomes the first from an automaker in India to feature an e-commerce facility, but also has over 60 handy features, including online service appointments, personalised reminders and digital vaults for document storage.
With substantial efforts and developments on product, network and customer engagement, Renault India has entered a new phase of growth in India, and is gearing up towards making its products and services more accessible to customers across the country. While expanding the product portfolio will be pivotal as part of Renault’s long-term commitment to India, Renault wants to carve a niche for itself by making after-sales and service experience a key differentiator in the Indian automobile landscape. From the current network strength of more than 300 sales points, Renault aims to its reach to 320 facilities by the end of 2017, thereby making it one of the fastest ramp ups by an automobile OEM.
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