Amsterdam, Netherlands: Tata Consultancy Services (TCS), (BSE: 532540, NSE: TCS) a leading global IT services, consulting and business solutions organisation, today announced that it has been selected by Dutch insurance firm VIVAT Verzekeringen to help the company deliver greater operational efficiency and enhance customer experience.
TCS will support the life insurance operations of VIVAT Verzekeringen, leveraging its extensive domain experience in servicing insurance companies across Europe, investments in technology tools and Business Process Services. This will enable VIVAT to deliver improved service quality, ensure quicker turnaround times and be better equipped to manage seasonal volume shifts.
Wendy de Ruiter-Lorx, Director – Life Business, Reaal commented: “At Reaal, one of the brands of VIVAT Verzekeringen, we understand that each customer is different; with unique requirements and expectations. We are dedicated to putting our customers at the centre of our business for which we need to be both flexible and robust. We are confident that our partnership with TCS will deliver the business agility and operational efficiency we need to deliver a great experience to all of our customers.”
Amit Kapur, Regional Director and Head, TCS Benelux commented: “Across the insurance sector, digital technologies such as mobile, social, cloud and big data are driving major changes in how customers engage with providers. There is a growing need for organizations to transform their business processes in order to deliver an enhanced customer experience and stay competitive in this new environment. We are pleased to be able to build on our partnership with VIVAT, by leveraging both TCS’ IT as well as Business Process services. This is a significant milestone for TCS in the Dutch life insurance market and we are delighted to be part of this journey.”
TCS has been present in the Netherlands and Benelux region since 1992 and has continuously invested in the market locally to deliver consistent results to its customers. The company was recently ranked first for customer satisfaction in a European-wide survey of service provider performance, conducted by Whitelane Research. TCS was also ranked as the number one Top Employer in the Netherlands in 2014 by the CRF Institute. Everest Group has also recognized TCS as a Leader in the Insurance BPO market.
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