Eases norms of various customer services | Continues a seamless 24×7 Customer support via customer assistance center during the lockdown with the help of the remote setup
PUNE: India’s largest luxury carmaker Mercedes-Benz announced a host of warranty and service initiatives to support its customers due to the current situation. These customer centric initiatives include an extension on timelines to honour warranty claims and warranty protection against lapsed service. In addition, special support on extended warranty, insurance claims and hassle-free warranty extension & insurance renewals are some key highlights of the customer support initiative. Mercedes-Benz India will continue to support the customers with its Road Side Assistance programme with special permissions, wherever required. Mercedes-Benz has also ensured ongoing communication with the customers through its toll-free number and customer assistance center where the associates are working remotely to assist customers with their queries.
Martin Schwenk, MD & CEO, Mercedes-Benz India, commented, “In the current challenging situation it remains our endeavor to assure our customers of complete peace of mind when it comes to their vehicles. Through these specially crafted service initiatives along with our service teams’ ongoing support working remotely, our customers will continue to enjoy hassle-free vehicle ownership.”
Once the on-ground situation gradually normalizes in respective markets and service centers get operational, customers can avail services like DSDNxt, which allows them to stay connected with their vehicles from the comfort of their home and experience the entire service journey digitally. With DSDNxt, after booking for an online appointment, customers receive a ‘Service Web Check-In Pass’ against each service, which then facilitates selection of service preferences, including the real-time tracking of the car during pick & drop, real-time service status update, download service documents, and online payment of service bills.
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