PUNE: GoAir – Asia’s most trusted and punctual airline – understands the challenges faced by customers who are facing a dilemma to travel in the wake of COVID-19. Beyond the hesitation to travel, customers have to navigate through the rescheduling, rebooking and cancellation process.
The volume of calls in relation to Covid 19 at GoAir’s customer centers has increased 500-700% in the last 3-4 weeks, due to which customers have not been able to receive attention in due course. And the conversations on calls have ranged from – obtaining knowledge about COVID-19 to seeking advice on health, information on cleaning aircraft, clearing doubts on health safety while flying and even seeking information about medical help.
GoAir has taken cognizance of all the above developments and in order to reduce human intervention as well as shift the entire process on auto-pilot, the airline has introduced a flexible and convenient ‘Year Long Peace of Mind’ program that will protect the PNR from the hassles of rescheduling and cancellation.
This offer will apply to all existing and new bookings made between 1st March 2020 and 15th April 2020 – wherein customers who have booked any flight on any sector will be assured to NOT to initiate any rescheduling or cancellation and will be saved from the time-consuming and tedious efforts to call or email their request. Rather, if a customer cannot or chooses not to travel, they can simply not show up for the flight and GoAir will protect the PNR for a period of one year. The passenger can contact GoAir at any time over the next one year to redeem this ticket on ANY GoAir flight on any date between 15th April 2020 and 15th April 2021 with no charges being levied (Fare difference may be applicable).
Customers can book tickets on www.goair.in, GoAir mobile app, and GoAir airport counters.
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