PUNE: upGrad School of Technology (UGSOT) and Ajeenkya DY Patil University (ADYPU) today announced a strategic partnership to launch a four-year residential B.Tech in Computer Science Engineering (Artificial Intelligence) Program, designed to equip students with a UGC-recognised degree alongside industry-relevant AI engineering skills from the outset.

The program aims to bridge the widening gap between traditional engineering education and the rapidly evolving demands of the AI-driven workforce. The inaugural batch is scheduled to commence in August–September 2026.

Open to students who have completed Class 12 with a minimum of 50% marks in Physics, Chemistry, and Mathematics (PCM) from a recognised board (CBSE, ICSE, or State Boards).

Under the collaboration, Ajeenkya DY Patil University will provide campus infrastructure, residential learning environment, and award a UGC-recognised B.Tech degree. UGSOT, in collaboration with ADYPU, will support the delivery of an industry-integrated learning experience featuring live instruction from engineers working at leading global technology companies, an AI-first curriculum refreshed every six months, hands-on coding and product-building sprints from the first semester, and regular interactions with founders, CXOs, and industry leaders.

Students can choose from three future-focused specialisations:

Full Stack AI & Cloud Innovation – covering end-to-end software development, AI applications, and cloud-native technologies

AI & Quantum Computing – combining artificial intelligence with emerging quantum computing concepts and applications

AI & GenAI Engineering – focused on generative AI, large language models, and next-generation AI product development

In addition to technical training, the program integrates a startup track across seven semesters, enabling students to develop entrepreneurial, leadership, and business acumen alongside engineering expertise.

Graduates will also gain access to upGrad’s career support ecosystem of 3,000+ hiring partners and a placement network that facilitated over 110,000 placements between FY23 and FY25, strengthening their pathways to employment and career growth.

Commenting on the partnership, Dr.Ajeenkya DY Patil, Chairman, Ajeenkya DY Patil Group and Chancellor, Ajeenkya D.Y. Patil University, said: “At the Ajeenkya DY Patil Group, we have always believed that education must evolve with the future. This partnership brings together academic credibility and industry relevance, ensuring students graduate with both a recognised degree and the skills needed to thrive in a rapidly changing world.”

Vishwa Mohan, CEO, upGrad School of Technology, said: “India has never had a shortage of engineering talent — it has had a shortage of engineering education that keeps pace with what the industry actually needs. This partnership with Ajeenkya DY Patil University is built to close that gap: a real degree, a real campus, and real skills that employers hire for from Day 1. That is the model we are bringing to every university we work with.”

Adding to this, Mehul Khandhedia, Chief Revenue and Outcome Officer, upGrad School of Technology, said, “The employability gap in engineering is not a curriculum problem — it is a systemic one. Our partnership with ADYPU fixes it at the root: by building industry outcomes directly into the degree, not as an add-on after graduation.”

India produces nearly 1.5 million engineering graduates annually, yet a significant employability gap continues to challenge the sector. While engineering remains one of the country’s most popular career paths, many graduates may lack the industry-ready skills required in emerging fields such as AI, cloud computing, and advanced software engineering. As demand for future-ready talent accelerates, the partnership between upGrad School of Technology and Ajeenkya DY Patil University aims to bridge this gap through an industry-integrated, AI-first engineering education model.

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PUNE: Mumbai Falcons Racing Limited (MFRL) today announced The Bishop’s School, Pune, as the first Flagship Partner School under the Official F1® Sim Racing India Open Programme, a school-focused initiative aimed at introducing students to the world of sim racing and identifying emerging motorsport talent at an early stage.

Under the initiative, partner schools will receive simulator infrastructure, training support, and structured learning modules designed to introduce students to competitive sim racing and help identify emerging racing talent. Established in 1864, The Bishop’s School was chosen as MFRL’s first Flagship Partner School for its strong tradition of academic and sporting excellence, including recognition through the Commonwealth Youth Games Pune Award in 2008.

Pune makes an ideal starting point for the Flagship Partner School programme, given its strong connection with motorsport and automotive innovation in India. The city has produced generations of racing enthusiasts and competitors, supported by established motorsport infrastructure, a strong engineering culture, and an active grassroots community, which is an ideal environment to introduce structured sim racing programmes and identify students with the potential to pursue motorsport at a higher level.

Speaking at the event, Ameet Gadhoke, Managing Director, Mumbai Falcons Racing Limited, said, “One of the objectives behind bringing the F1® Sim Racing Programme to India is to make motorsport more accessible to young people across the country. Schools are an important part of that effort because they allow us to engage students and parents at an early stage and introduce them to a discipline that combines skill, focus, technology, and competition. We are delighted to welcome The Bishop’s School as the first Flagship Partner School and look forward to creating curiosity and opportunities for students who are interested in motorsports.”

Shayne McPherson, Principal and Honorary Secretary, The Bishop’s School, said, ”At The Bishop’s School, we have always believed in providing students with opportunities that extend beyond the traditional classroom and encourage them to explore emerging fields of interest. This partnership introduces our students to a globally recognised sport through a structured and educational format. Mumbai Falcons Racing Limited brings significant experience in developing young talent and competing at the highest levels of international motorsport, making them an ideal partner as we look to expose our students to new avenues for learning, competition, and personal growth.”

As the first school to join the programme, The Bishop’s School will work with MFRL to establish a sim racing environment within the school premises and provide students access to training and participation opportunities linked to the wider F1® India Programme. By partnering with schools, MFRL aims to introduce students to the sport in a safe, accessible, and educational setting while building awareness of emerging opportunities within motorsport.

The F1® Sim Racing India Open 2026 will span 10 cities across India, with participants competing on professional-grade simulators across Formula One circuits. Online qualifiers are currently open, and city-based simulator rounds will follow, culminating in a national final at the NSCI Dome, Mumbai, in November 2026.

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MUMBAI: Aditya Birla Sun Life Insurance Company Limited (“ABSLI”), the life insurance subsidiary of Aditya Birla Capital, India’s leading diversified financial services company, today announced the launch of ABSLI Anmol Akshaya, a savings-oriented participating life insurance plan designed to help customers achieve future goals while safeguarding their families against life’s uncertainties.

 Exclusive offerings of the Plan:

1. My Child: Policyholders can choose milestone-based income pay-outs aligned to key stages of a child’s educational journey, from undergraduate studies and professional courses to post-graduation and career beginnings.

2. My Savings: Designed for customers looking to create a medium to long-term corpus for future goals such as daughter’s marriage, buying a house, retirement planning, etc., while also ensuring life insurance protection for their families.

3. HER Benefits: For women, the plan offers attractive savings for future goals and exclusive HER Benefits built into the plan. The proposition includes complimentary Health Management Services, providing access to medical consultations, health coaching, second medical opinions, and personal medical care management to support proactive health management.

ABSLI Anmol Akshaya offers customers added flexibility through optional protection enhancements such as the Extended Life Cover (ELC) option that enables customers to continue their life insurance cover beyond Maturity up to the age of 75 or 85. Additionally, the Policy Continuance Benefit (PCB) helps safeguard long-term financial goals of the family by offering an immediate death benefit, under specified conditions, on the death of the Life assured. Besides, this benefit also provides a waiver of future premiums upon the death of the Life Insured, while policy benefits continue till maturity.

Kamlesh Rao, MD & CEO, Aditya Birla Sun Life Insurance Company Limited, said, “Financial planning today is increasingly centered around life goals rather than standalone products. From securing a child’s future, family’s future goal, and a savings corpus to address the evolving financial and wellness needs of women, customers seek solutions that support them through different stages of life. With ABSLI Anmol Akshaya, we have created a proposition that combines savings and protection, along with meaningful benefits, helping customers pursue their aspirations with greater confidence and financial resilience.”

As a part of the HER benefits offering of ABSLI Anmol Akshaya plan, it also features a Motherhood Benefit, under which eligible women can receive an accelerated payout equivalent to one annualized premium upon childbirth after a certain policy duration. Further, the Cancer Care Benefit provides an accelerated payout of 25% of the Guaranteed Maturity Benefit upon diagnosis of a covered woman-specific cancer.

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NEW DELHI: UPES, a multidisciplinary university and one of India’s leading institutions for future-focused education, today announced a strategic collaboration with Google Cloud to launch its ‘AI Campus’, a transformative initiative designed to embed artificial intelligence, cloud technologies, and intelligent automation across teaching, learning, research, and innovation across disciplines including engineering, computer science, business, law, design, health sciences, liberal studies and media.

This launch aligns with UPES’ vision of being the ‘University of Tomorrow’ and its transition into an ‘AI-First University’. At UPES, AI is integrated into the very fabric of the academic ecosystem, from curriculum design and teaching methodologies to research, innovation, and industry engagement, to prepare students for a rapidly evolving world. This collaboration marks a significant step towards preparing students and faculty for an increasingly AI-driven economy by combining advanced technology infrastructure, industry-aligned curriculum, experiential learning, and globally recognised certifications.

As part of the initiative, UPES will deploy Google Workspace for Education Plus across the university ecosystem, benefiting more than 19,000 students, faculty members, and staff while creating a robust digital foundation for collaboration, learning, research, and innovation. In addition, over 10,000 students will gain access to Gemini Enterprise for Education, enabling them to leverage advanced generative AI capabilities throughout their academic journey. The deployment of Gemini Enterprise will also support the development of AI-powered research assistants, intelligent teaching tools, automated workflows, and advanced academic support systems, ensuring students and faculty gain hands-on experience with technologies that are rapidly transforming industries worldwide.

A key pillar of the partnership is the introduction of an industry-embedded B.Tech program featuring a four-year integrated curriculum developed in collaboration with Google Cloud. The program will provide students with hands-on exposure to cloud computing, artificial intelligence, machine learning, and emerging technologies, while enabling them to earn four Google Cloud certifications, GEAR credentials, and specialised modules from the DeepMind AI curriculum.

To further strengthen experiential learning and innovation, UPES and Google Cloud will establish a dedicated Google Center of Excellence (CoE) on campus. The Centre will provide access to live labs, industry-led projects, hackathons, advanced research support, and immersive learning experiences. It will also serve as a platform for exploring real-world AI applications and developing agentic AI use cases powered by Google technologies and native data connectors.

Dr. Abhishek Sinha, Pro Vice-Chancellor (Student Success), UPES, said, “The launch of AI Campus powered by Google marks a defining moment in our technological journey. By embedding Google’s ecosystem—from Gemini Enterprise to the DeepMind AI curriculum—directly into our academic framework, we are ensuring our students are not just consumers of technology and AI, but creators of it. This partnership is designed to make our graduates the most sought-after talent in the global AI-driven workforce.”

Vaibhav Kumar Srivastava, India Head, Edtechs & Education at Google India, “We are excited to collaborate with UPES and to have them join us as a Digital Campus on Google Cloud (DCGC 4.0), one of the first in North India. With this collaboration, we aim to have students and teachers skilled in AI. We are equally invested in UPES to ensure that these outcomes are achieved, and we look forward to working with UPES and taking this collaboration a long way.”

Through this collaboration, UPES aims to create a new generation of AI-ready graduates equipped with the skills, mindset, and practical experience required to thrive in a technology-driven world. By combining advanced AI tools, industry-recognised certifications, experiential learning, and deep industry engagement, the initiative will empower students to drive innovation, undertake cutting-edge research, build entrepreneurial ventures, and contribute meaningfully to the future of work.

With the launch of AI Campus, UPES continues to expand its ecosystem of global technology partnerships and reinforce its position as a university committed to preparing the next generation of innovators, entrepreneurs, researchers, and technology leaders for an AI-enabled future.

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The collaboration offers multiple high-impact benefits for JDBI students. One of the most significant highlights is the 3+1 or the 4+1 academic pathway. Under this pathway, eligible students who complete either a three-year undergraduate degree or a four-year Honours degree from JDBI may, subject to meeting Brunel University of London’s admission criteria, pursue one year of postgraduate study, enabling them to graduate with both undergraduate and postgraduate qualifications in an accelerated timeframe and enter the professional world earlier. As a major advantage under this collaboration, eligible JDBI students progressing through this pathway will also receive a significant tuition fee concession at Brunel University of London, making international postgraduate education substantially more accessible and financially viable.

Students pursuing the postgraduate programs may also opt for a placement year for a nominal additional fee, allowing them to gain one year of industry experience in the UK, often in paid roles, while building international professional networks and strengthening long-term career prospects under post-study work opportunities subject to the UK Visas and Immigration (UKVI) guidelines. The collaboration additionally opens pathways to future-focused postgraduate specialisations in areas such as Artificial Intelligence Strategy, Business Intelligence, Digital Marketing, International Business, Finance, Human Resource Management, Innovation, and Digital Transformation, reflecting the rapidly evolving demands of global industries.

In the current environment where international student admissions and visa processes are becoming increasingly restrictive across destinations such as the UK, USA, and Canada, this collaboration provides eligible JDBI students with a viable and enabling pathway to pursue higher education abroad.

In a statement from the Executive Dean of Brunel University of London, Prof. Danae Manika expressed her enthusiasm, stating, “As Executive Dean of Brunel Business School, I am delighted to support this partnership with J.D. Birla Institute. This agreement to pursue the international MSc degree reflects our shared commitment to expanding global opportunities and preparing students to thrive in a dynamic, technology-driven world.” She further highlighted Brunel’s focus on practice-led education, industry engagement, innovation, and impact, adding that the University looks forward to welcoming J.D. Birla students to London and supporting their journey toward global careers.”

The benefits of this collaboration will also extend to all JDBI alumni, reinforcing the Institute’s commitment to creating lifelong global learning and career advancement opportunities.

Commenting on the collaboration, Dr. Saugata Banerjee, Director of JD Birla Institute, said, “This collaboration will serve as a conduit for international career pathways, enabling our students and alumni to access global academic exposure and industry experience in an increasingly interconnected world.”

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SVUET is a key pathway for admission to a wide range of undergraduate programmes and is conducted as an internet-proctored test, enabling candidates to appear from the comfort of their homes. Students can apply for programmes across disciplines such as Commerce & Business Studies, Computer Applications, Data Science, Humanities & Social Sciences, Liberal Arts, Design, Performing Arts, and more, depending on their academic interests and career aspirations.

Established as a private university in 2019, SVU brings together a legacy of over eight decades in education. Today, it is a multidisciplinary institution with 40 undergraduate programmes, supported by a vibrant academic ecosystem that includes 12,000+ students and 800+ faculty and staff members. The university has also been accredited with an NAAC ‘A’ grade in 2025, reflecting its commitment to academic excellence.

SVU’s academic approach is designed to provide flexibility and industry relevance. Students have access to 20+ multidisciplinary minors, allowing them to explore diverse areas beyond their core discipline. The curriculum is supported by experiential learning through live projects, internships, and community-based initiatives, ensuring that students graduate with practical exposure alongside academic knowledge.

The university also offers global exposure opportunities, including semester abroad programmes with partner universities across the US, UK, Europe, and other regions, often without additional tuition fees. This international integration enables students to develop a global perspective and cross-cultural competencies.

A strong focus on career outcomes is reflected in SVU’s placement performance. The university has reported engagement with 250+ recruiters, leading to 1,500+ placement offers, with a highest salary package of ₹58 lakh per annum and an average salary of ₹11.35 lakh per annum. Additionally, students benefit from access to 200+ corporate and research internships, enhancing their employability.

The campus ecosystem further supports holistic development through 85+ laboratories and multiple centres of excellence, alongside a vibrant student life featuring clubs, sports facilities, and cultural engagements. Financial support mechanisms such as merit-based scholarships, freeships, and financial aid initiatives are also available to ensure that deserving students can access quality education.

SVUET scores enable students from all streams to apply to popular undergraduate programmes, including BBA, BBM, BCom, BCA, BSc (Data Science, IT), BA Liberal Arts, BSc Economics, BSc Psychology, BDes, and programmes in music and performing arts, among others.

With its multidisciplinary offerings, industry-aligned curriculum, and emphasis on experiential and global learning, Somaiya Vidyavihar University continues to position itself as a preferred destination for students seeking a future-ready education.

Applications are now open, and candidates are encouraged to apply at the earliest to secure their SVUET slot. For more information and to apply, visit: https://admission.somaiya.edu/

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PUNE: A grand inauguration ceremony of the “Vishwa Mangal Marathi Foundation” was held in an enthusiastic atmosphere on 1st May 2026 at the Fruitwale Dharamshala Auditorium in Alandi. The event witnessed a large turnout of entrepreneurs and distinguished citizens from various parts of Maharashtra, as well as from India and abroad. The ceremony was graced by the presence of Hon’ble MLA Shri Subhash Bapu Deshmukh (Solapur), renowned speaker and senior orator Shri Vivekji Ghalasasi, along with several eminent dignitaries from across the state. Specifically attending from overseas as chief guests were globally reputed entrepreneur Shri Sanjay Vayal (Eshved Biotech Pvt. Ltd.), Dr. Uday Bhosale (Scientist, London), and Shri Appasaheb Kondhare (Gold Businessman, Dubai).

The programme began with a grand Maha Pooja at the Samadhi of Sant Dnyaneshwar Maharaj in Alandi. The temple committee felicitated the dignitaries present. Thereafter, in the presence of Warkaris, a traditional Dindi procession was taken out from the Mauli temple to the auditorium. Following this, the main event commenced at the auditorium. The dignitaries performed the ceremonial lamp lighting, and the logo and website of the “Vishwa Mangal Marathi Foundation” were officially unveiled. This moment created a wave of excitement and enthusiasm among the attendees.

In his inaugural address, Hon’ble MLA Shri Subhash Bapu Deshmukh explained the inspiration behind establishing the foundation. He stated that the “Vishwa Mangal Marathi Foundation” will work towards providing a global platform for the Marathi language, Marathi culture, Marathi schools, and Marathi businesses. Elaborating on the concepts of “Local to Global” and “Global to Local,” he urged everyone to actively participate in the foundation’s initiatives. While delivering his blessings and शुभ संदेश, Shri Vivekji Ghalasasi referred to Hon’ble MLA Subhash Bapu Deshmukh as a “goal-driven leader” and praised his inspiring 28-year journey from “Lokmangal to Vishwamangal.” He appealed to the people to strengthen Maharashtra by preserving the Marathi language, values, family traditions, and the culture of supporting one another.

An entrepreneurship panel discussion was subsequently organized, featuring dignitaries and entrepreneurs who had travelled from abroad. The session focused on the various opportunities available globally for emerging entrepreneurs in Maharashtra and guided business growth and expansion strategies.

During the ceremony, cyclists from Pandharpur’s Cycles Club, who undertook a special cycling journey from Pandharpur to Alandi carrying the social message of the “Vishwa Mangal Marathi Foundation,” were warmly welcomed and felicitated. Their initiative received appreciation from all sections of society. A special highlight of the event was the socially impactful Bharud performance titled “Burgund,” presented by young Bharud artist Krushnai Ulekar. The performance effectively showcased the foundation’s work approach and its social initiatives in an engaging manner.

Additionally, entrepreneurs who responded to the foundation’s appeal by adopting Zilla Parishad schools from various villages across Maharashtra were felicitated at the hands of the dignitaries. The first local committee of the “Vishwa Mangal Marathi Foundation” was also formally established in Alandi, and its committee members were honoured on the occasion. The programme concluded in a devotional atmosphere with the singing of “Pasaydan.” The attendees expressed confidence that the “Vishwa Mangal Marathi Foundation” will play a significant role in promoting the Marathi language, culture, and social development on a larger scale.

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From the moment an applicant accepts their offer to the University, they will be nurtured and supported via the unique Career Advantage programme.

Indian applicants who successfully secure a place at Southampton will benefit from tailored opportunities, including access to a new university careers team in India, and dedicated support to build and develop entrepreneurial skills.

Career Advantage has been designed to nurture Indian students before they begin their studies in the UK, help them develop their employability when they are in Southampton, and provide ongoing support for up to five years after graduation.

As the first global top 100 university with a campus in India, students will also benefit from the University of Southampton’s strong reputation with employers in India and networks linked to the Delhi campus.

The University of Southampton has also introduced essential AI training for all students. This major initiative reflects the University’s commitment to preparing students for a future in which artificial intelligence will transform many aspects of work, research, and society.

Kieron Broadhead, Deputy Vice-President (Operations) at the University of Southampton, said: “Southampton is about so much more than just gaining a prestigious degree from a world top 100 university. Professional development is now at the heart of every stage of your journey with us, thanks to our unique Career Advantage employability programme for our Indian students. Career Advantage will help our students develop the skills, experience, networks, and confidence needed to stand out, gain the competitive edge, and kickstart their successful careers.”

Career Advantage opens with a series of online sessions exclusively for offer holders featuring industry leaders, University of Southampton experts and alumni, giving students early insight while helping them start to develop an international network.

Once in Southampton, students will join the University’s award-winning Successful Futures pathway, designed to help undergraduates recognise and strengthen the skills they need for the future. They will also be able to gain practical experience through mentoring, skills-based volunteering, intensive job coaching, webinars, and exclusive paid internships.

The experience they build in the UK is intended to create wider international opportunities and prepare them to contribute to India’s rapidly changing employment market. Graduates will then receive tailored support from a dedicated careers consultant in India for up to five years after they complete their studies, including intensive job coaching and access to India-specific alumni networks.

Director of Global Admissions, Recruitment and Marketing, Amanda Procter, added: “We have a long-standing and valued relationship with India and celebrated the successful opening of the University of Southampton Delhi last year. Our University not only benefits from world-class research and teaching resources but also focuses on career development, nurturing students who are ready to make an impact in India’s fast-moving job market. Career Advantage now provides those students from India who want to experience the chance to study in the UK with a unique opportunity to build their employability skills. Through our long-term educational and research partnerships in the country, we aim to cultivate a new generation of students with global vision, creativity, and social responsibility. From this year, all our students will also complete a course covering AI skills, ethics, and creativity, helping them go beyond basic understanding to use AI tools effectively and responsibly.”

For more on Career Advantage India: Career Advantage India | University of Southampton

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INDIA: Nihilent, a global consulting and technology services company, is strengthening its Corporate Social Responsibility (CSR) efforts through focused initiatives in education, healthcare, and inclusion across underserved communities in India. Guided by its philosophy of human-centric progress, the company is addressing critical gaps through technology, infrastructure, and partnerships.

In the education sector, Nihilent has transformed access to digital learning at the Bhatkya Vimukta Jati Shikshan Sanstha (BVJSS) residential school in Pune. The company established a fully equipped computer laboratory with internet connectivity and introduced a structured digital literacy curriculum. This initiative is enabling students from nomadic and economically vulnerable communities to build essential digital skills for a technology-driven future.

Nihilent has also improved living conditions at the BVJSS campus by creating modern sanitation facilities and supporting ongoing needs such as nutrition and medical supplies. These efforts have enhanced hygiene standards, reduced health risks, and improved the overall well-being of residential students.

Commenting on the initiatives, L.C. Singh, Founder & Executive Chairman, Nihilent Ltd., said, “At Nihilent, our approach to social responsibility is deeply rooted in our belief in human-centric progress. We see technology not just as a business tool, but as a powerful enabler of dignity, opportunity, and inclusion. Through our efforts in education and healthcare, we aim to touch lives in meaningful ways by helping children learn, grow, and thrive, regardless of their circumstances. Our commitment is to create lasting impact by empowering communities and ensuring that no child is left behind. Every initiative we undertake is guided by empathy and a deep understanding of real community needs. We remain committed to building a more equitable future where access to opportunity is not defined by one’s background.”

In healthcare, Nihilent is supporting pediatric cardiac care through its partnership with Sri Sathya Sai Sanjeevani Hospitals in Navi Mumbai and Yavatmal. The company has contributed advanced medical equipment, including anesthesia machines and ICU monitoring systems, strengthening the hospitals’ ability to deliver safe surgical care.

Nihilent is also supporting life-saving pediatric cardiac surgeries for children with congenital heart disease, helping families from economically disadvantaged backgrounds access world-class treatment at no cost.

Further strengthening its focus on inclusion, Nihilent has partnered with the Ayodhya Charitable Trust, a school for hearing-impaired children. Through digital hearing aids, specialized educators, and computer training support, the initiative is improving communication, increasing classroom participation, and enhancing learning outcomes.

These initiatives reflect Nihilent’s belief that real progress begins with access to learning, healthcare, and opportunity. The company remains committed to creating meaningful and lasting impact where it matters most.

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NEW DELHI: BLS International, a trusted global tech-enabled services partner for governments and diplomatic missions, has announced the successful launch of an AI-powered VoiceBot for the Spain–Ireland visa mission to provide 24/7 assistance to applicants. Following its successful deployment at IVAC Canada last year, the VoiceBot service is now being launched for the Spain mission in Ireland, with plans for a subsequent global rollout.

The AI-powered VoiceBot is designed to operate 24/7, providing real-time, human-like interaction and delivering instant, accurate responses to customer queries. This significantly reduces wait times, eliminates dependency on traditional queue systems, and ensures consistent information round-the-clock. It addresses a wide spectrum of visa-related enquiries, from basic FAQs to detailed guidance on documentation and consular services. Furthermore, the VoiceBot will support 15+ languages such as Spanish, Arabic, Portuguese, French, Chinese, and Russian, enabling seamless engagement with customers across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, the RCIS region, and India, with language availability aligned to regional requirements and customer needs.

Shikhar Aggarwal, Joint Managing Director at BLS International, said, “We are pleased to announce the launch of our AI-powered VoiceBot service, designed to enhance customer experience while establishing new standards for operational excellence. This launch represents a pivotal milestone in our digital transformation strategy, demonstrating our commitment to embedding AI and advanced technologies across our operations. As we continue to scale intelligent solutions, this VoiceBot underscores our strategic focus on delivering seamless, customer-centric innovations that drive sustainable value and define the future of our customer engagement.”

Built on a robust Machine Learning platform (Azure ML Python SDK v2) and integrated seamlessly with legacy systems through multiple API connections, the VoiceBot represents a significant leap in digital infrastructure modernization. It leverages real-time sentiment analysis and emotional intelligence to assess customer needs, showcasing how Indian innovation is setting new benchmarks in AI applications.

Commenting on the VoiceBot launch, Nitin Mishra, Vice President – Global Contact Centres, BLS International, said, “Implementing the VoiceBot has been a testament to our cross-functional capabilities and technical readiness. From architecting the AI framework to ensuring seamless integration with our existing systems, our teams have built a scalable, secure solution that can handle high volumes while maintaining service quality. This deployment establishes a replicable model for rolling out AI-powered solutions across our business, accelerating our time-to-market for future innovations.

This launch is part of BLS International’s comprehensive digital transformation strategy, centered on intelligent automation and innovation-led service delivery. Our roadmap encompasses a suite of AI-powered solutions designed to transform customer interactions at scale. Following the VoiceBot deployment, the company in the coming phases will introduce ChatBots and Email Bots across all countries to expand automated assistance channels, and will focus on AI-driven Quality Management systems to ensure consistent service excellence. Our strategy focuses on creating an integrated ecosystem of AI-driven tools that enhance service quality, operational efficiency, and customer satisfaction across our global operations.“

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