With around 7.22 million people currently awaiting treatment within the NHS, healthcare providers face growing pressure to mobilise clinician and support workforce capacity quickly while maintaining strict regulatory checks and governance standards. Modernising workforce onboarding processes has therefore become critical to helping healthcare organisations respond to rising patient demand and improve access to care.

The new solution digitises recruitment and onboarding through a secure portal where clinicians can submit credentials, identity documentation, and Right-to-Work evidence. While the platform introduces digital efficiency, HBSUK’s dedicated compliance team continues to oversee the verification process to ensure the highest standards of accuracy and regulatory adherence.

HBSUK collaborated with Hexaware to implement the workforce management system on Journey36’s cloud-based App36 platform, which orchestrates multiple large language models to accelerate development, implementation, and ongoing configuration. The platform is supported by AI governance capabilities through Axonyx.ai to ensure responsible, transparent, and compliant use of AI across healthcare operations.  Further features planned for release in June include rota management, payment reconciliation, and enhancements for HBSUK’s Contact Centre operations.

A key highlight of the engagement is the speed of development. By utilising these advanced platforms and global development teams, the partnership has demonstrated an ability to test and move feedback into production significantly faster than traditional development cycles, allowing the system to evolve alongside business needs.

“The ability to respond to our business needs and core workflows with such speed has been a key highlight of this collaboration,” said Keith Misson, CEO of HBSUK,  “by working together to design systems that truly fit our operations, we are better positioned to support healthcare providers across the UK.”

“We are delighted to partner with HBSUK,” said R. Srikrishna, CEO and Executive Director of Hexaware Technologies. “Through our collaborative engineering approach, we are helping healthcare organisations streamline complex workflows and deliver measurable operational agility.”

“Clinician onboarding often involves fragmented systems and multiple manual verification steps,” said Shantanu Baruah, President & Global Head, Healthcare, Life Sciences & Insurance of Hexaware Technologies. “By bringing these processes together on a single AI-enabled platform, healthcare organisations gain a more scalable and transparent way to manage clinician workforce operations.”

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With increasing pressure on financial institutions to balance compliance and convenience, Gridlines Video KYC delivers an AI-driven approach that combines facial recognition, document OCR, fraud detection, and live audits—all within a user-friendly, multilingual interface. Designed for scale, it works reliably even in low-bandwidth environments and integrates easily with core banking and CRM systems.

“At Gridlines, we see customer onboarding as more than a regulatory formality. It’s the first opportunity to build trust and deliver value. With Video KYC, our vision was to create a solution that’s fully compliant, intuitive, fast, and scalable,” said Vineet Bansal, Co-founder & COO at OnGrid, Gridlines & eLockr.

“From day one, our priority was to create a configurable and AI-driven platform that delivers fast results without compromising on security or compliance,” said Vaibhav Yadav, Head of Product, OnGrid, Gridlines & eLockr.“The result is a powerful yet flexible Video KYC solution that can be tailored to fit diverse BFSI workflows, ensuring institutions can go live quickly and scale effortlessly.”

KYC sessions can be completed in under two minutes, with configurable workflows and dynamic agent allocation supporting use cases across loans, insurance, and account openings. End-to-end encryption, secure data storage, and built-in audit trails ensure the platform meets the highest standards of data protection and regulatory adherence.

This launch reinforces Gridlines’ commitment to powering efficient, compliant, and customer-centric digital journeys for the BFSI sector.

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