It certainly is the wonderful time of the year when relatives reunite, celebrations brighten homes, and the most valuable time is taken to reconnect not only with loved ones but also with ourselves. However, as the year is about to end and the holiday season is at its highest, the requirements of life—which include the consumption of luxurious feasts, travel, and social engagements—can affect the health of the elderly, in particular, those who have a continuous need for care. Holy Family Hospital’s at-home services are a way to ensure that healthcare is not interrupted and the service is delivered with love and clinical precision; therefore, the happiness of the holidays is not disturbed.

Some of the main attributes of the Holy Family Hospital Holiday Home Healthcare are:

• Availability 24/7: The personal visits of trained nurses, physiotherapists, and specialized staff provide you with the care you need at home, and thus, amidst holiday traffic and the crowd, there is no need to go to the hospital.
• Senior individualized care: Management of medicines, monitoring of the recovery process after the operation, support of the chronic condition, and soft rehabilitation are some of the ways by which the elderly will be comfortable and safe.
• Comprehensive proposals: IV infusions, wound care, diagnostics, and telemedicine consultations are some of the ways by which routines can be kept even if the clinics are closed or are overwhelmed.
• Scheduling without constraints: Personalized strategies are in line with family celebrations, thus giving the assurance of peace during the holidays, which are free from guilt.

“Holy Family Hospital is committed to delivering compassionate, patient -centred rehabilitation directly to your doorsteps. Our Home Care Physiotherapy Services bring skilled physiotherapists, evidence – based treatment & personalised care plans to patients who require therapy for mobility,” stated by Dr Deepali Pawar, HOD, Physiotherapy Department at Holy Family Hospital.

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PUNE: Hyundai Motor India Foundation (HMIF), the CSR arm of Hyundai Motor India Limited, has donated 2 state-of-the-art Advanced Life Support (ALS) ambulances to Primary Health Centres in Takve and Yelse villages of Maval Taluka, Pune. This initiative, with a total investment of INR 80 Lakhs, underscores HMIF’s commitment to strengthening emergency healthcare support and bolstering pre-hospital care in underserved regions of Maharashtra.

The ambulances were handed over in the esteemed presence of Shri Ajit Pawar, Hon’ble Deputy Chief Minister of Maharashtra, Shri Dadaji Bhuse, Hon’ble Minister of School Education, Government of Maharashtra, Dr. Neelam Gorhe, Hon’ble Deputy Chairperson of the Maharashtra Legislative Council, Mr. Anna Bansode, Deputy Speaker of the Maharashtra Legislative Assembly and Mr. Gajanan Patil, CEO, Zilla Parishad, Pune. Representing HMIL were Mr. Puneet Anand, AVP & Vertical Head – Corporate Affairs, Corporate Communication & Social, Hyundai Motor India Limited, and Mr. Saurabh Sharma, Domain Head – CSV, Hyundai Motor India Limited.

Speaking on the occasion, Puneet Anand, AVP & Vertical Head – Corporate Affairs, Corporate Communication & Social, HMIL said, “At Hyundai Motor India Foundation, we remain deeply committed to creating meaningful change through focused and sustainable interventions in the communities we serve. The deployment of these Advanced Life Support ambulances marks a vital step in strengthening the emergency healthcare infrastructure in rural Maharashtra. Undertaken under our flagship healthcare program – Sparsh Sanjeevani, this initiative bridges critical healthcare gaps in rural and semi-urban areas, reflecting a strong embodiment of our global vision of ‘Progress for Humanity’.”

Commenting on the initiative, Shri Ajit Pawar, Hon’ble Deputy Chief Minister of Maharashtra, said, “This generous contribution from Hyundai Motor India Foundation will significantly enhance the accessibility and quality of emergency healthcare services in the state. These ALS ambulances will offer timely and advanced pre-hospital care, potentially saving countless lives.”

Each ALS ambulance is outfitted with essential and advanced medical equipment, including electric and manual suction pumps, oxygen cylinders, adult and paediatric bag-mask ventilation devices, and ventilators. These mobile units are designed to address a wide range of emergencies – from trauma and chronic illness management to maternal and child health issues.

This initiative is part of HMIF’s flagship healthcare program – Sparsh Sanjeevani, which aims to bolster India’s public health infrastructure by extending quality healthcare services to remote and underserved communities across the nation.

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Dr. Sami Al-Suwailem, Acting Director General of IsDBI, warmly received the UPU delegation and expressed the Institute’s willingness to work together in developing innovative financial solutions that align with the needs of IsDB member countries (MCs). The discussions centered on leveraging Islamic finance principles to enhance postal financial services and developing operational models that can serve customers in both urban and rural areas.

The UPU is keen to explore Islamic finance as a complementary business model for postal financial services, acknowledging its potential to enhance financial inclusion, diversify income avenues for postal operators, and provide ethical financial solutions to underserved populations. These aspirations align closely with the Digital Postal Islamic Financial Services Project, which aims to leverage postal networks and digital platforms to offer Shariah-compliant financial services, particularly in regions with limited access to traditional banking.

As a specialized agency of the United Nations, the Universal Postal Union (UPU) plays a key role in promoting international cooperation among postal operators and advancing the global postal sector in its 192 Member Countries. The Islamic Development Bank Institute (IsDBI), the knowledge and innovation arm of the Islamic Development Bank (IsDB), is committed to developing and promoting Islamic financial solutions that contribute to sustainable economic development in its 57 Member Countries.

The visit marks a significant step towards fostering a strategic partnership between IsDBI and UPU, with the aim of developing innovative, inclusive, and technology-driven financial solutions that will benefit postal operators and the communities they serve.

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This welcome move from the RBI comes after the SEBI’s directive to allow a UPI-based block mechanism for funding secondary market trades in the capital market. Overall, the use cases for UPI are increasing. This augurs well for both the consumer as well as for the industry, as payments become more efficient and convenient.” said Rahul Jain, CFO of NTT DATA Payment Services India

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INDIA: Vi Business, the enterprise arm of the leading telecom operator Vodafone Idea (Vi), today announced it will leverage its partner agreement with Genesys®, a global cloud leader in AI-powered experience orchestration, to enable Indian businesses with advanced cloud and telecom solutions, transforming their contact centre operations and strengthening customer engagement and services. This collaboration marks Vi’s entry into the Contact Centre as a Service (CCaaS) sector, to introduce next-gen cloud and telecom solutions while offering a unified omnichannel customer experience (CX). This move will allow Indian enterprises to adapt to evolving customer needs, leverage cutting-edge technologies, and scale operations without the substantial capital investments typically required by traditional contact centre setups.

Digitization has fundamentally changed customer expectations across industries. Vi Business’s engagement with Genesys comes at a pivotal time for Indian enterprises when technology disruptions are reshaping customer experience across industries. As the market evolves, brands must now orchestrate personalized engagements and seamless capabilities – a task that requires a technological edge catering to diverse needs. This collaboration allows Vi Business to harness best-in-class cloud solutions, keeping their enterprise customers ahead of their competition.

Speaking on the partnership, Arvind Nevatia, Chief Enterprise Business Officer, Vodafone Idea, commented, “We are thrilled to embark on this groundbreaking collaboration with Genesys. This partnership marks a significant step forward for Vi Business in delivering innovative solutions that will transform the way businesses operate, enabling them to harness AI and Cloud technology more intelligently and efficiently. Together, we are committed to driving the future of digital transformation, ensuring enterprises stay ahead in a rapidly evolving technological landscape”.

Vi Business and Genesys bring together two industry leaders with a shared vision to help businesses thrive in the digital world by leveraging next-generation technology with faster go-live. By combining Vi Business’s robust network infrastructure and the leading expertise in AI-powered experience orchestration from Genesys, the partnership will facilitate Vi Business to provide cloud-based CCaaS solutions that will help businesses manage their customer interactions, with advanced, flexible, and scalable solutions, ensuring superior customer service.

“As a global cloud leader of customer and employee experience solutions, Genesys offers a distinct value proposition as the first global CCaaS platform with in-country cloud deployment, providing data residency for Indian businesses that demand reliability and scale. This engagement allows Vi Business to provide seamless interactions across multiple channels for their customers, offering the flexibility required to meet evolving demands. By combining Vi Business’s strong network with AI-powered technology from Genesys, our shared goal is to provide a smarter and agile solution that facilitates faster go-live, empowering businesses to improve customer interactions, and scale efficiently using consumption-based models,” said Gwilym Funnell, Senior Vice President, Asia-Pacific, Genesys.

Genesys accelerates the availability of critical CX solutions to Indian enterprises, aiding Vi Business to adapt and meet evolving customer expectations. This agility supports the implementation of omnichannel solutions that elevate customer experience while aligning with Vi Business’s customers’ demand for scalable, personalized CX strategies in an increasingly competitive landscape.

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GURUGRAM: Air India, India’s leading global airline, has introduced seven new languages to its round-the-clock customer support services. Customers may now opt for service in Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil, and Telugu in addition to the existing Hindi and English.

As a country, India has incredible linguistic diversity and several dialects spoken across the length and breadth of the country. By integrating these seven Indian languages, Air India aims to elevate customer experience and provide a more accessible experience for passengers who prefer to communicate in their native languages. The enhanced Indian language support reflects the airline’s vision of being a ‘global airline with an Indian heart’.

Air India’s IVR system will now automatically recognize the customer’s language preference based on the user’s mobile network, eliminating the need to manually choose a language, and thus reducing the response time.

“The introduction of multilingual support in Indian languages marks a significant milestone in our transformation journey. By integrating these Indian languages into our customer support services, we are not only expanding our reach but also strengthening the relationship with our customers, ensuring that every interaction with Air India feels familiar and inclusive,” said Rajesh Dogra, Chief Customer Experience Officer, Air India

Recently, Air India has deployed five new contact centers, offering round-the-clock assistance to its customers worldwide with dedicated desks for premium and frequent flyers. Special assistance in Indian languages to Air India customers will be available from 0800 hrs to 2300 hrs IST, every day. In addition, the airline implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support in-house which has significantly improved the quality and efficiency of customer support services.

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Krishnan Ramanujam, Business Group Head, Retail, CPG and Travel, TCS, said, “TCS helps clients build resilient, digitally-enabled, purpose-led, and future-fit supply chains that can respond to changing business demands and deliver superior customer experience. Our consulting-led collaborative approach, innovation, and investments in developing industry-leading solutions are helping our clients optimize their supply chains, improve sustainability, and drive growth.“

TCS offers a comprehensive range of supply chain services across planning, order management, inventory management, sourcing and procurement, aftermarket services, and sustainability. TCS’ expertise in these areas, coupled with its strong consulting-led technology capabilities and deep industry expertise, has enabled the company to deliver innovative and effective solutions to its clients across industries.

TCS’ services and solutions cover the end-to-end demand-supply value chain and leverage AI, ML, machine vision, and robotics to transform supply chain operations across plants, warehouses, transportation, distribution, and sorting centers. These are being adopted by customers across manufacturing, transportation, logistics, consumer products and goods, automotive, aerospace, energy, utilities, healthcare, life science, and hi-tech industries.

TCS has been investing heavily in developing its new supply chain capabilities, including investments in AI and machine learning, robotics, blockchain, and sustainability. These investments are helping TCS stay at the forefront of supply chain innovation and provide its clients with the most advanced solutions to enable resilient and responsible supply chains.

The report also highlighted TCS’ key solutions, including TCS EnvirozoneTM, TCS OptumeraTM Self-learning Supply Chain, Ecosystem commerce solution, and TCS DigiFleetTM. These solutions are powered by an IoT and AI-ML engine, providing contextual and situational insights on fleet and supply chain operations by analyzing real-time data from a heterogeneous ecosystem.

Ashish Chaturvedi, Practice Leader, HFS Research, said, “TCS has one of the most comprehensive supply chain services portfolios with a platform-based, partner-oriented, and industry-context-driven approach. TCS’ extensive partner network, high focus on automation, and specialized sustainability offerings give it an edge in the supply chain space.“

TCS has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered, portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent AgileTM delivery model, recognized as a benchmark of excellence in software development.

TCS’ proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

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Tata Consultancy Services Leverages its Contextual and Domain Knowledge, and its AI-Driven Human-Machine Collaboration Suite Cognix to Help Customers Accelerate Innovation and Enhance Differentiation

NEW YORK: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been positioned as a Leader in the IDC MarketScape for Worldwide Finance and Accounting Business Process Services in the Cloud.

This IDC MarketScape study assesses current market demands and expected buyer needs for cloud-based finance and accounting-managed (outsourced) business process services and evaluates service providers offering cloud-based finance and accounting-managed (outsourced) business process services against a series of qualitative and quantitative parameters.

According to the report, “TCS has comprehensive, consulting-led finance and accounting services to support global organizations in transforming their finance operations to be data-driven, AI-powered, and cloud-enabled, helping them improve resiliency, gain the agility to lower their risks, improve cash, and respond better to the changing market dynamics and needs.”

“CFOs are responding to current macro-economic uncertainties and risks of a potential slowdown by redesigning organizational structures, deploying technologies like AI and cloud, strengthening financial planning and cash management while being focused on ESG and cost savings. TCS’ future-ready finance proposition powered by its AI-driven human-machine collaboration suite, Cognix, helps CFOs transform quickly and achieve their long-term business goals,” said Ashok Pai, Global Head, of Cognitive Business Operations, TCS. “We believe that our position as a Leader in this assessment is a reflection of our continued efforts to empower our customers with technologies to make them future-ready.”

TCS offers a consulting-led, comprehensive portfolio of finance and accounting services, powered by innovative digital solutions like TCS Cognix. TCS also provides BPaaS services for its customers by leveraging its partnerships with leading third-party platform providers as well as in-house platforms like TAP and HOBS.

TCS helps finance organizations reimagine their core functions of procure to pay, order to cash, and record to report by moving them to a standardized, automated, and data-driven operating model that delivers enhanced efficiencies, speed, compliance, and cost savings while enabling seamless period-end closures. Its strategic finance offerings like financial planning and analysis, cash and liquidity management, tax compliance, and treasury, supported by AI-powered predictive models, enable agile and data-driven decision-making and enhance enterprise resilience.

In addition to generic finance and accounting services, TCS also offers industry-specific services. These include trust and equity accounting for financial services, revenue cycle management for healthcare, passenger and cargo revenue accounting for travel and transportation, store accounting for retail, inventory accounting for manufacturing, and meter to cash for utilities.

TCS Cognix, its AI-driven human-machine collaboration suite, accelerates the digital transformation agenda for its clients. Cognix has a vast library of business outcome-aligned digital solutions called ‘value builders’ that are pre-built and contextualized based on TCS’ vast experience of running finance operations for customers over decades. Cognix also features a maturity assessment model that drives a systematic transformation approach enabling perpetual innovation. This combined with TCS’ contextual and domain know-how and future-ready talent, positions finance organizations well for accelerated innovation and differentiation in their journey towards a sustainable future.

“TCS has been named a Leader in this IDC MarketScape on Finance and Accounting Business Process Services in the Cloud. TCS performed well across a multitude of metrics including their use of hybrid cloud models, investment, and vendor adoption of their own proprietary platforms such as TCS Cognix and BPaaS services, TCS Crystallus for Finance cloud (S/4HANA and Oracle) and TCS ConvertCore, and their analytics, cognitive/AI, and blockchain capabilities for finance,” said Ali Close, Manager of Intelligent Finance and Customer Care Business Process Services, IDC.

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