NEW DELHI: BLS International, a trusted global tech-enabled services partner for governments and diplomatic missions, has announced the successful launch of an AI-powered VoiceBot for the Spain–Ireland visa mission to provide 24/7 assistance to applicants. Following its successful deployment at IVAC Canada last year, the VoiceBot service is now being launched for the Spain mission in Ireland, with plans for a subsequent global rollout.

The AI-powered VoiceBot is designed to operate 24/7, providing real-time, human-like interaction and delivering instant, accurate responses to customer queries. This significantly reduces wait times, eliminates dependency on traditional queue systems, and ensures consistent information round-the-clock. It addresses a wide spectrum of visa-related enquiries, from basic FAQs to detailed guidance on documentation and consular services. Furthermore, the VoiceBot will support 15+ languages such as Spanish, Arabic, Portuguese, French, Chinese, and Russian, enabling seamless engagement with customers across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, the RCIS region, and India, with language availability aligned to regional requirements and customer needs.

Shikhar Aggarwal, Joint Managing Director at BLS International, said, “We are pleased to announce the launch of our AI-powered VoiceBot service, designed to enhance customer experience while establishing new standards for operational excellence. This launch represents a pivotal milestone in our digital transformation strategy, demonstrating our commitment to embedding AI and advanced technologies across our operations. As we continue to scale intelligent solutions, this VoiceBot underscores our strategic focus on delivering seamless, customer-centric innovations that drive sustainable value and define the future of our customer engagement.”

Built on a robust Machine Learning platform (Azure ML Python SDK v2) and integrated seamlessly with legacy systems through multiple API connections, the VoiceBot represents a significant leap in digital infrastructure modernization. It leverages real-time sentiment analysis and emotional intelligence to assess customer needs, showcasing how Indian innovation is setting new benchmarks in AI applications.

Commenting on the VoiceBot launch, Nitin Mishra, Vice President – Global Contact Centres, BLS International, said, “Implementing the VoiceBot has been a testament to our cross-functional capabilities and technical readiness. From architecting the AI framework to ensuring seamless integration with our existing systems, our teams have built a scalable, secure solution that can handle high volumes while maintaining service quality. This deployment establishes a replicable model for rolling out AI-powered solutions across our business, accelerating our time-to-market for future innovations.

This launch is part of BLS International’s comprehensive digital transformation strategy, centered on intelligent automation and innovation-led service delivery. Our roadmap encompasses a suite of AI-powered solutions designed to transform customer interactions at scale. Following the VoiceBot deployment, the company in the coming phases will introduce ChatBots and Email Bots across all countries to expand automated assistance channels, and will focus on AI-driven Quality Management systems to ensure consistent service excellence. Our strategy focuses on creating an integrated ecosystem of AI-driven tools that enhance service quality, operational efficiency, and customer satisfaction across our global operations.“

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INDIA: Global technology and digital talent solutions provider, NLB Services, has today unveiled its report “Workforce 2.0 Reset – India’s GCCs Go AI-Native”, highlighting in-depth insights on emerging technology reshaping India’s Global Capability Center (GCC) landscape, thereby bringing a paradigm workforce shift. With more than 58% GCCs moving beyond AI pilots, the workforce is projected to reach 3.46 million by 2030, adding 1.3 million new job roles. The report also estimates a significant impact in 2026 itself, indicating an 11% increase in jobs, thereby expanding personnel to 2.4 million in the sector.

In 2025, nearly 70% of GCCs are already investing in Generative AI (GenAI), while over 60% will set up dedicated AI safety and governance teams by 2026. A remarkable 75% aim to embed GenAI in daily operations within the next year. These investments are not only driving efficiency but also reconfiguring roles. For instance, 27% of mid-level and 25% of junior tech roles are being redesigned as AI copilots and automation tools become mainstream.

Sharing his perspective on the report, Sachin Alug, CEO, NLB Services, said, “India is at a critical intersection in its GCC 4.0 journey, building a unique & unmatched synergy of scale, skill, and talent. Today, GCCs are no longer just exploring AI – rather, many have or are moving towards deployment. While AI thrust in this sector was expected, this year has seen a stronger drive for implementation. This cements India’s move from delivery centers to AI-driven enterprises, marking a leap in innovation and governance. All of this has certainly brought new layers to the talent take-off we predicted at the onset of the year. GCC workforce projection by 2030, indicated earlier, is now set to see a 30% surge, adding 1.3 million new jobs.”

As AI becomes mainstream, entirely new roles are emerging across GCCs, including Cybersecurity & AI Governance Architects (29%), Prompt Engineers (26%), GenAI Product Owners (22%), and AI Policy & risk strategists (21%), symbolizing India’s shift from execution to accountability and innovation-led leadership. Simultaneously, legacy roles such as L1 IT Support (75%), Legacy Application Development (74%), Manual QA (72%), and On-Prem Infrastructure Management (67%) are being phased out as GCCs modernize towards AI-native, product-oriented teams.

With AI deployment further maturing, India’s GCC map is undergoing a major geographic shift, with Tier II and III gaining prominence. GCCs are inclining towards these belts to capitalize on the proposition of 10–12% lower attrition rates, 30–50% lower office costs, and 20–35% talent cost advantages compared to Tier-1 metros.

Sharing his thoughts, Varun Sachdeva, SVP & APAC Head, NLB Services, said, “By 2030, nearly 39% of the GCC workforce will operate from Tier-2 and Tier-3 cities, enabling our shift from metro-focused to a more distributed workforce model. While Tier-1 cities will continue to serve as centers for leadership, governance, and R&D, emerging Tier-2 and Tier-3 hubs such as Coimbatore, Ahmedabad, and Bhubaneswar are rapidly becoming specialized delivery centers. The new synergy across Tier II/III cities will create 0.715 M net new GCC jobs by 2030.”

As GCCs adopt AI at scale, continuous learning and capability development have become organizational imperatives. “While AI is changing the way work is done, it is not replacing people, rather amplifying human judgment and expertise with technology integration. To enable the workforce to adapt to this workforce reset, 80% of GCCs are already funding continuous learning and internal mobility programs, enabling faster, flatter, and more agile decision cycles. The top upskilling models are focused on role-specific reskilling journeys or micro-credentials (18%), corporate academies and focused programs (17%), and embedding AI skills into career frameworks (16%). Moreover, 38% of GCCs are also closing GenAI skill gaps by hiring external talent, while22% are building in-house academies”, added Abhilash Raghavan, Chief Business Officer – GCC Vertical, NLB Services.

India’s GCC ecosystem has also reached a defining point — where leadership readiness for AI is now the true differentiator. Hyderabad and Bengaluru lead this shift, with 70% and 69% of GCCs showing strong AI leadership maturity in both vision and budget ownership. These hubs aren’t just adopters but are instead shaping the global playbook for scaling AI. This leadership momentum is mirrored across industries where AI has become central to competitiveness. Telecom & Internet Services (70%) and BFSI & Fintech (69%) lead in strategic clarity, while Software & Consulting (65%) and Media & Gaming (67%) show robust budget commitment. Together, they mark a decisive shift — India’s digital-first enterprises aren’t experimenting with AI anymore; they’re institutionalizing it as a leadership and governance discipline.

“Workforce 2.0 Reset – India’s GCC Go AI-Native” report also signals that AI governance is rapidly institutionalizing across India’s GCCs. 33% have established central AI committees or CoEs, while 29% manage oversight through business units under audit and compliance frameworks. Delhi/NCR (39%) and Bengaluru (37%) lead with centralized governance models, reflecting higher maturity, while Hyderabad (35%) and Mumbai (34%) favor decentralized oversight, signaling a growing push for flexibility and autonomy.

Progressive state policies are accelerating India’s GCC expansion, driven by strong digital infrastructure, talent pipelines, and AI-focused incentives. These frameworks, reinforced by rising STEM talent in non-metro cities, are transforming regional hubs into future-ready innovation corridors. As GCCs move from pilots to full-scale AI-driven operations, the next five years will cement India’s position as the global hub for AI engineering, analytics, and governance excellence — showcasing a model that blends innovation, talent, and responsible growth.

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AHMEDABAD: Bajaj Allianz Life Insurance, one of India’s leading private life insurance providers, expresses its deepest condolences to the families affected by the tragic aircraft crash in the Meghani Nagar area of Ahmedabad on June 12, 2025. In response to this unfortunate incident, the Company has activated special measures to assist families of its policyholders affected by the crash.

Understanding the immense challenges faced by the affected lives assured’s families during this difficult time, Bajaj Allianz Life Insurance has established a dedicated special claims settlement desk to prioritize the processing of death and disability claims for its customers impacted due to this tragedy. With utmost urgency, an expeditious process has been established to swiftly settle these policy claims.

To simplify the process, Bajaj Allianz Life Insurance has listed a minimal documentation process that nominees, legal heirs, or policyholders need to submit to process their claims. In case the Death Certificate is not immediately available, a certificate issued by the municipal authority or hospital will also be accepted to initiate the claim process, along with the nominee KYC and bank mandate. Claims can be notified, and details can be submitted through any of the following convenient modes:

• Call the company’s toll-free number 1800-209-7272
• Visit one of the nearest branches among the 596 branches across the country
• Email at: claims@bajajallianz.co.in

Bajaj Allianz Life Insurance remains committed to supporting its policyholders through challenging circumstances and will continue to provide prompt assistance to those affected by the Ahmedabad tragedy.

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The program, to be held once every three months, aims to create a platform for open dialogue, shared experiences, and expert medical insights. The inaugural session was successfully conducted last Saturday and witnessed the participation of over 40 families. This strong turnout underlines the growing need for holistic, community-based care alongside medical treatment for end-stage liver disease patients.

Commenting on the initiative, Dr. Prashanth N, CEO – Aster Hospitals, Karnataka Cluster, said, “We’re incredibly proud to introduce the Support Group System at Aster RV. This initiative reflects our belief that healing extends beyond hospital walls. By bringing together patients, families, and our dedicated ILC team, we’re creating a circle of care that offers strength, education, and emotional support. The enthusiastic participation in our first session confirms that such platforms are both meaningful and essential for long-term recovery.”

The Support Group System is structured to include interactive discussions, personal stories, Q&A sessions with the ILC team of doctors, and peer encouragement. It is designed to address not only medical concerns but also the emotional and psychological challenges that transplant patients and their caregivers often face.

This commendable initiative underscores Aster RV and the ILC Team’s unwavering commitment to delivering comprehensive care, focusing not just on treatment but also on building a community of understanding, empathy, and resilience for transplant patients. When one has to care for an ailing family member, Aster RV Hospital ensures that it supports not only the patient but also the family caring for them.

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The program is designed to offer practical learning through comprehensive training on financial management, digital tools, entrepreneurship fundamentals, and business planning. Participants will also benefit from tailored financial assistance and business support to confidently launch or expand their ventures. Ongoing mentorship will be provided by field executives who will monitor progress and offer customized advice to ensure long-term stability and success. Also, This initiative will connect women to relevant markets and facilitate access to government schemes, enabling them to explore broader opportunities. To simplify essential processes, the program offers assistance in securing business licenses, e-Shram cards, ABHA cards, and banking tools such as Aadhaar and PAN cards.

While speaking about the initiative, Shri. Sujay Kumar Yadav, MD & CEO at SBI Payments, said, “We are honored to be part of an initiative that uplifts and supports women entrepreneurs. This CSR initiative of ours is not just about providing resources, but it is about breaking barriers and achieving dreams. This collaboration with Spherule Foundation is a testament to our belief in fostering meaningful change in the society that we live in.”

Dr. Geeta Bora, Founder and Director of Spherule Foundation, expressed her excitement and said “This partnership with SBI Payments is a step towards transforming the entrepreneurial landscape for women in India. Through this project, we’re not only strengthening businesses but also creating pathways for brighter, more independent futures.”

A highlight of the initiative is the Business Presentation event, where participants will pitch their ideas to a panel of experts. This platform showcases entrepreneurial talent while providing opportunities for funding and expert guidance. The program aligns with the United Nations’ Sustainable Development Goals (SDGs) on gender equality, quality education, poverty alleviation, and economic growth, aiming to create lasting community impact by fostering financial independence and resilience among women.

The Business Presentation event, where participants will present their ideas to a panel of experts, is a highlight of the program. Along with offering chances for finance and professional advice, this platform highlights the potential for entrepreneurship. In line with the Sustainable Development Goals (SDGs) of the UN on gender equality, high-quality education, poverty reduction, and economic growth, the program seeks to build women’s resilience and financial independence to make a long-lasting difference in society.

Spherule Foundation has a proven track record of driving social change in education, women’s empowerment, healthcare, and environmental conservation. With initiatives that have empowered over 50,000 women micro-entrepreneurs, their work has been recognized on prestigious global platforms, including Oxford University and IITs. SBI Payments, a leader in India’s digital payments ecosystem, complements this vision by fostering inclusivity, gender equality, and economic growth. Together, the two organizations are championing a shared mission to promote self-reliance among women entrepreneurs.

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PUNE: Swapnil Kusale, who made India proud by winning a bronze medal at his debut Olympics in Paris, extended heartfelt gratitude to Amol Ravetkar by visiting his office on Prabhat Road yesterday on the occasion of National Sports Day.

Thanking Amol Ravetkar, Kusale remarked, “During the early and critical phase of my career Amol Ravetkar provided steadfast support and provided the much-needed financial assistance for my training. An athlete related to shooting sports has to take up a lot of expenses for equipment, ammunition, and for travel to competitions. Ravetkar’s financial support in those days alleviated that burden. Timely assistance like this undoubtedly enhances the performance of an athlete.”

On the occasion of National Sports Day, when asked what message he would give to aspiring athletes, Kusale said, “Athletes should always focus on nutrition and fitness. They should remember that great achievement is possible only with dedication and hard work.”

Amol Ravetkar said, “We are extremely pleased that Swapnil has rewarded our support by winning an Olympic medal for the country. When I first met Swapnil, he was a 19-year-old lad with a humble demeanor and big dreams. These qualities impressed me, and we decided to support him. It is heartening to see that despite his historic achievement at the Olympics, his humility and conduct remain unchanged. As a gesture of continued support, we are contributing ₹5 lakhs towards his future training and endeavors. We hope Swapnil continues to win more medals for the country and bring greater recognition to Maharashtra.”

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GURUGRAM: Air India, India’s leading global airline, has introduced seven new languages to its round-the-clock customer support services. Customers may now opt for service in Bengali, Kannada, Malayalam, Marathi, Punjabi, Tamil, and Telugu in addition to the existing Hindi and English.

As a country, India has incredible linguistic diversity and several dialects spoken across the length and breadth of the country. By integrating these seven Indian languages, Air India aims to elevate customer experience and provide a more accessible experience for passengers who prefer to communicate in their native languages. The enhanced Indian language support reflects the airline’s vision of being a ‘global airline with an Indian heart’.

Air India’s IVR system will now automatically recognize the customer’s language preference based on the user’s mobile network, eliminating the need to manually choose a language, and thus reducing the response time.

“The introduction of multilingual support in Indian languages marks a significant milestone in our transformation journey. By integrating these Indian languages into our customer support services, we are not only expanding our reach but also strengthening the relationship with our customers, ensuring that every interaction with Air India feels familiar and inclusive,” said Rajesh Dogra, Chief Customer Experience Officer, Air India

Recently, Air India has deployed five new contact centers, offering round-the-clock assistance to its customers worldwide with dedicated desks for premium and frequent flyers. Special assistance in Indian languages to Air India customers will be available from 0800 hrs to 2300 hrs IST, every day. In addition, the airline implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support in-house which has significantly improved the quality and efficiency of customer support services.

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Before Mpower’s intervention, an analysis revealed that 70% of senior citizens viewed seeking mental health support as a sign of weakness, and 80% associated mental health issues with superstitions. In India, mental health is often seen as an age-related problem, with limited efforts to seek support or help, and the stigma surrounding mental health support is particularly strong in this age group. Many senior citizens face conditions such as depression, anxiety, and anger issues—challenges that can significantly impact their quality of life.

Over the past two years, Mpower has worked closely with senior citizens aged 58 to 75 at Vriddha Mitra and The Narayan Chandra Trust, focusing on raising awareness about mental health and offering support through positive mind and body conversations. This sustained engagement has led to a noticeable shift in perceptions. Post-workshop analysis shows that over 50% of participants now express a willingness to seek mental health support, and there has been a 20% decrease in those linking mental health issues to superstitions.

Speaking on the occasion Parveen Shaikh Vice President of Operations Mpower said “The mental health of our senior citizens is a critical yet often overlooked aspect of their overall well-being. At Mpower, we’ve seen first-hand how addressing mental health concerns can transform lives, breaking down the stigma and empowering our elders to seek the support they deserve. By integrating mental health care with traditional wellness approaches, we are not just enhancing their quality of life, but also reaffirming their invaluable role in our society.”

Adding further Shruti Padhye, Senior psychologist and manages Mpower Cell, mentioned “With age, our senior citizens face multiple insecurities, from changes in their independence post-retirement to increased reliance on their children. Many activities they once did independently are now curtailed, leading to a sense of loss. In India, old age is often viewed with bias, further enabling discrimination based on age, which deeply impacts the mental health of individuals over 60. Many experience episodes of depression, anxiety, uncertainty, and vulnerability. It is crucial to seek expert help to navigate these challenges, rather than dismissing them as age-related mood swings or stubbornness.”

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The United Kingdom has long been a hub for innovation and technology, attracting talent from around the world. However, navigating the intricacies of immigration, job searching, and career development in a new country can be a daunting task. Themis Technologies recognizes these challenges and is committed to assisting international tech professionals in achieving their career goals in the UK.

The Career Consultation and Tech Job Support program offered by Themis Technologies includes a wide range of services designed to ease the transition for tech professionals in India. These services include immigration guidance, resume and interview preparation, job search assistance, and mentorship.

Understanding the UK’s immigration policies and procedures is crucial for anyone considering relocating. Themis Technologies’ experts provide guidance on visa options and residency requirements. Crafting an effective CV and performing well in interviews are essential for securing a job. Themis Technologies offers personalized assistance to help candidates present themselves confidently to potential employers.

Access to a network of UK tech companies and job openings is a significant advantage. Themis Technologies familiarises candidates with the UK job market and platforms that align with their aspirations. Guidance from experienced mentors can be invaluable. Themis Technologies will provide a range of helpful sessions to assist in settling into life in the UK.

“Our Career Consultation and Job Support program is designed to provide comprehensive support at every step of the journey, from immigration to career advancement,” said Gayatri Panda, Business Partner of Themis Technologies. “Themis Technologies is committed to fostering talent and helping tech professionals in India settle and excel in the UK’s dynamic technology landscape.”

Themis Technologies is a responsible business committed to diversity and inclusion, sustainability, and legal and technical skills to help professionals advance. The firm has a robust, ingrained approach that is genuinely different, and they are accessible and approachable to work with.

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BENGALURU: Flipkart’s subsidiary and service arm, F1 Info Solutions & Services Private Limited, announced a collaboration with Google to provide end-to-end customer support for Google Pixel phones through a centralized repair center in Noida and also through walk-in service centers across 27 cities in the country (Store locator).

At the walk-in service centers, customers can get simple issues resolved or obtain information about the features of their Pixel device. If their device needs physical repair, this will be done through the centralized repair center in Noida. The walk-in center will securely pack it and ship it for servicing, after which they will communicate with the user until their device is repaired and returned to them at the center.

Over the years, F1 Services has invested in training and building a robust pool of qualified technicians to ensure enhanced after-sales services are provided to its customers. Technicians at F1 Services have been trained by experts from Google to service Google Pixel phones.

Speaking about the collaboration, Dr. Nipun Sharma, CEO at Jeeves Consumer and F1 Info Solutions & Service, Flipkart Group, said, “Understanding the challenges faced by customers grappling with a shortage or poor quality of after-sales service, F1 Services has focused on establishing a comprehensive and customer-centric after-sales service network. We are delighted to be selected by Google Pixel as their customer care service provider to provide end-to-end after-sale services for Pixel phones. With 28 walk-in service centers and a centralized repair center, users of Google Pixel will now have access to seamless after-sale services from skilled professionals. This collaboration reinforces F1 Services’ expertise in delivering exceptional after-sale services to elevate the customer experience.”

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