INDIA: Leading telecom operator Vodafone Idea (Vi), today announced that it has achieved SOC2 Type II attestation. Currently, the only telecom operator in India to complete the SOC 2 Type II attestation, this marks Vi’s commitment to maintaining the highest standards of data security and safeguarding sensitive client information and their privacy, while mitigating Distributed Denial-of-Service (DDoS) attacks.

Awarded after a stringent evaluation process conducted by AICPA (Association of International Certified Professional Accountants) registered independent CPA and VISTA InfoSec is based on the SOC 2 “Trust Service” for managing customer data on key parameters like security, availability, processing integrity, confidentiality, and privacy. The attestation demonstrates a company’s ability to not only implement critical security policies but also prove compliance over an extended period.

The SOC 2 Type II audit confirms that Vi’s internal controls, policies, and procedures conform to stringent security and operational standards. This implies that Vi has a robust design and operating effectiveness of its security controls along with the highest level of DDoS protection. It has a faster detection and response to any sort of security threat and thus is a reliable service provider for all businesses

Vi received SOC2 Type 1 attestation in 2022, which endorsed that the services provided by Vi to its customers are fully secure and compliant. Now with, SOC2 Type 2 attestation, it confirms that the company has been consistently adhering to the security processes and measures for 6 to 12 months.

Commenting on this attestation, Mathan Kasilingam, CTSO, Vi said, “Our customers trust us with their most sensitive and confidential data. This attestation reaffirms that our security measures meet best-in-class standards, thereby providing our customers with added confidence that their data is in safe hands.”

“SOC 2 compliance reflects our ongoing dedication to evolving our security practices alongside the ever-changing threat landscape. The support and commitment provided by the Vi team was remarkable and commendable,” added Narendra Sahoo, Founder & Director of VISTA InfoSec.

Vi remains steadfast in its mission to deliver innovative solutions while upholding the highest standards of integrity and security. With data security becoming increasingly critical in today’s digital landscape, Vi consistently makes efforts to strengthen its security posture and validate its position as a trusted custodian of customer data.

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This MoU focuses on leveraging ICIEC’s insurance solutions to facilitate ZTE’s supply of telecom network equipment and training to major telecom operators within ICIEC member states. ICIEC has a proven track record of facilitating critical telecom equipment supply through its specific transaction insurance solutions, as demonstrated by its successful collaboration with operators like Uzbektelecom in Uzbekistan. We are confident that this MoU will further enhance our ability to provide cutting-edge telecom infrastructure and connectivity to our member states.

Oussama Kaissi, CEO of ICIEC, stated: “We are thrilled to announce the expansion of our partnership with ZTE, a leading global provider of telecommunications equipment and network solutions. Through the signing of this MoU, we aim to further our joint efforts in bolstering the telecommunications infrastructure within ICIEC member states. Our collaboration will leverage ICIEC’s insurance solutions and ZTE’s expertise in the supply of telecom network equipment and knowledge transfer, to provide our member states with access to cutting-edge technological solutions that meet their evolving needs.”

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NAM InfoCom is a dynamic telecom services startup poised to redefine communication in today’s digital landscape. NAM InfoCom offers innovative communication solutions for enterprises, including three flagship products: eNCALL, eNCOM, and eNWEB, meticulously designed to meet the unique needs and challenges of the modern business landscape. NAM InfoCom has come out with a revolutionary communication framework based on WebRTC technology and ensures the most important enterprise requirement, security.

“As we embark on this exciting journey with NAM InfoCom, we remain committed to our vision of delivering innovative technology solutions that empower businesses in the digital age,” Vinay Mahajan, President & CEO of NAM Info Inc said. “Our three flagship products, eNCALL, eNCOM, and eNWEB, represent the culmination of extensive research and development aimed at addressing the diverse communication needs of modern enterprises. We firmly believe that secure, efficient, and customized communication is the cornerstone of success in today’s competitive landscape,” Mahajan added.

eNCALL, eNCOM and eNWEB represent the culmination of extensive research and development aimed at addressing the diverse communication needs of modern enterprises. We firmly believe that secure, efficient, and customized communication is the cornerstone of success in today’s competitive landscape.

Using WebRTC guarantees quality of service (operator values), and can significantly reduce implementation, operation, and maintenance costs for enterprises. Moreover, it is not necessary to maintain high-cost toll-free numbers. WebRTC can be used to deliver video and audio calls to a range of web browsers on any device without the need to download and install any clients. Moreover, WebRTC supports contextual communications that allow the end users to stay on the website, navigating and making calls or sending messages, without the need to use a separate device or to leave the page they are looking at.

All communications using WebRTC are fully encrypted between peers. Unlike legacy PSTN systems, with WebRTC technology, encryption is still a major contributor to end-to-end security for consumers and enterprises.

• eNCALL – Revolutionizing Contact Centers: eNCALL is a comprehensive platform designed to revolutionize contact centers of all sizes. Boasting an open architecture, IP-centric IVR, ACD, and a wide array of applications, eNCALL provides enterprises with robust GUI tools for call flows, campaign management, agent screen setting, and reporting. This innovative solution enables contact centers to engage customers through voice, video, SMS, email, web chat, and fax, ensuring seamless multichannel interactions. Transaction confirmations, secure payment processing, VIP customer care, support for digital, analog, and IP trunks, SIP compatibility for worldwide coverage, and web widgets and website plug-ins for improved customer involvement are just a few of the significant benefits.

• eNCOM – Securing Mobile Business Communication: eNCOM offers a reliable solution for secure mobile corporate communication in a time when landlines and email are not as important as mobile communication. Mobile security is critical given the rise of smartphones, VoIP services, and Bring Your Device (BYOD) guidelines. eNCOM offers IMSI authentication and domain authentication to establish secure connections. All data is encrypted using AES 128/256 algorithms, with additional security features such as message hiding, audit logs, and selective recording management. eNCOM, compatible with Android, iOS, and Windows Mobile, provides audio and video calls, conferencing, messaging, and more.

• eNWEB -Browser-Enabled Secured Communication: eNWEB addresses the evolving challenges of secure communication in today’s information age by providing end-to-end encrypted communication in response to the growing significance of data protection. It enables voice, video, messaging, and conferencing, supports private cloud or on-premises data storage, and connects with workplace apps with ease. Whether it is the banking sector, an enterprise, a corporation, or a government organization, eNWEB provides tailored solutions with customized distinctive features including application customization, security policy implementation, multitenant support, and browser accessibility.

NAM InfoCom is a Telecom services startup in the ever-changing communication landscape that is committed to delivering innovative solutions that empower businesses. The offerings epitomize security, efficiency, and customization, reflecting the core values of NAM Info Inc. Discover the future of communication with NAM InfoCom – secure, efficient, and customized for your unique needs.

NAM Info Inc. is a distinguished technology-driven company renowned for its dedication to innovation and excellence. With a diverse portfolio of services, NAM Info Inc. consistently delivers technology solutions that drive business growth and transformation.

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The idea to launch a “Telco Ad Network” did not just happen. In 2015, at the Mobile World Congress in Barcelona, Terragon Limited, Africa’s leading data and marketing technology company, met with the European telecom giants to discuss the possibility of creating a privacy-led identification solution that would promote the use of mobile numbers as unique identifiers.

The collaboration has been a success, with 1,490 fintechs entering the Ecobank Fintech Challenge 2023, with eight reaching the final. TrustPid’s unique and robust cloud-based ecosystem currently boasts big global tech companies, including Microsoft and AWS, Telco partnerships like MTN and Orange, over 30 multinational enterprises, including Nigerian Breweries, Access Bank, UBA, and over 8,000 small and medium-sized businesses.

On data privacy, Balogon, the CEO of Terragon Limited, states “Our data is fully encrypted and anonymized to protect personally identifiable information. We adhere strictly to global and regional data privacy regulations, including the GDPR and the NDPR (in Nigeria). We have been ISO 27001 certified for 5 years running.“

TrustPid’s success proves that innovation does come out of Africa, and the collaboration between African and European companies can lead to groundbreaking solutions that benefit the global community.

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Customer Name: SBI Capital Markets Ltd.

Industry: BFSI

Introduction: 

SBI Capital Markets Limited (SBICAP) is registered with SEBI as a category I Merchant Banker and a Research Analyst. 

Incorporated in 1986 as a wholly owned subsidiary of SBI, SBICAP is one of the oldest investment banks in India, dominating the Indian investment banking landscape for over 35 years. 

They offer a complete solution by providing their clients with diversified corporate advisory and investment banking services, innovative ideas, and unparalleled execution.

Challenges:

As a Banking and Investment firm, SBI Capital Markets Ltd is required to maintain frequent and real-time communication between multi-located branch offices as well as customers. With multi-located branch offices, communication can prove to be a costly affair, if communication devices are not chosen wisely. Apart from cost-related challenges, they faced technical challenges with analog terminals, like access to IP-based features. The devices already in use incurred recurring costs and lacked advanced features. 

To elaborate:

• Call Cost: Licenses acquired through a subscription-based model proved to be costly and recurring. 
• Redundancy: Seamless communication is only possible if there is Active-Active redundancy (both servers keep running in parallel and the system stops only if both servers stop functioning) which was lagging, in this case.
• Outdated Phone Features: The lack of advanced features like Abbreviated Dialing, Call Pick Up and Internal Call Restriction, prevented them from becoming efficient in day-to-day operations.
• Centralized Management: The absence of arrangements to manage multi-located offices from a single location.

Products and Solutions offered:

Matrix analyzed the challenges of SBI Capital Markets Limited and crafted a solution that was the best fit.

The solution offered included the Matrix range of products that saved cost and helped the firm become more efficient. 

Solution includes:

• The IP-PBX included ETERNITY NENXIP50 for Hyderabad and Ahmedabad locations. This enabled them 50 IP users with built-in ETERNITY NE VS and much more.
• The Pure IP solution, PRASAR UCS – SPARK 200 for Mumbai, Delhi, Chennai, and Kolkata. This enabled them up to 250 (SME) and 2100 (ENT) IP Subscribers. 
• The VOIP-PRI gateways included SETU VTEP 1P/2P for Mumbai, Delhi, Chennai, and Kolkata. That comes with 125 SIP Trunks and up to 60 simultaneous calls.
• The IP desk phones including SPARSH VP210 and SPARSH VP510E were installed in Mumbai, Delhi, Chennai, Hyderabad, Kolkata, and Ahmedabad. This came with features like Call Back, Call Forward, Ringer Lamp, Multi-language display, and much more.
• The Centralized Management Server, PRAMAN CMS100 was provided for the Mumbai-based office. This comes with up to 100 users support, 99 simultaneous user log-in support, and many more.

Results:

The solution so implemented proved beneficial for SBI Capital in more than one way. 

• The VOIP-PRI gateway, SETU VTEP, provided much-needed Least Cost Routing ensuring that the call is always placed on the most appropriate network resulting in the least possible call cost
• PRASAR UCS as a pure IP solution, provided the feature of Active-Active redundancy to ensure uninterrupted operations. It sufficed the much-needed – Collaboration, Communication, Messaging, and Mobility.
• The IP desk phones helped provide advanced features like Call Pick up, Call Forward, Call Waiting, and Call Transfer along with an Intuitive interface, that enabled employees to become efficient as well as enhance user experience.
• With Centralized Management Server – PRAMAN CMS100, central management of all telecom devices located across multiple offices helped reduce manpower and eased data maintenance and related cost. 

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Matrix’s primary focus is on customer-centric, technology-driven solutions, and it achieves this by developing world-class products in India through indigenous research and development efforts, which account for 40% of its workforce. With over 60 technologically advanced products across its four domains, Matrix has a global network of more than 2500 partners, serving over a million users worldwide, and operates exclusively through its channel partners.

Matrix is a company that emphasizes intensive research and development to create innovative enterprise-grade solutions on a global level. To showcase its latest innovations in the telecom and security domains, Matrix organized the MATRIX PARTNER CONNECT 2023 event. Matrix brought together partners and system integrators to explore business opportunities through this event.

In collaboration with its channel partner – ACIX, Matrix hosted an international episode of MATRIX PARTNER CONNECT in Oman. This strategic move was made due to Oman’s favorable location that facilitates commercial connectivity between Europe, Africa, and Asia. Matrix aims to expand its business and system integrator network across Middle Eastern countries. The event was held at the InterContinental Muscat, Sultanate of Oman.

During this Partner Connect event, Matrix showcased its comprehensive range of IP Video Surveillance solutions, which includes server-based enterprise-grade NVRs, UL-listed Cameras, Matrix VMS, and more. Matrix’s solutions cater to various customer challenges, such as managing multi-site offices, storage costs, bandwidth utilization, and reactive security. Matrix’s product display included a wide range of cameras, such as Turret, Dome, Bullet, and PTZ Cameras, ranging from 2MP to 8MP. These cameras are certified with UL and NEMA, which are global safety and environmental standards, respectively, providing high-clarity images for better scenario detailing. Additionally, Matrix’s server-based enterprise-grade NVRs were also showcased, which come with pre-installed Video Management Software that supports redundancies and hot-swappable hard disks capable of providing up to 144 TB of storage capacity, making it a comprehensive solution for organizational security concerns.

In the domain of Access Control and Time-Attendance, Matrix proudly claims to be the only OEM that develops the architecture elements ranging from panels, door controllers, and readers, to software completely in-house. At the event, Matrix presented its latest smart door controller with high-speed face recognition capabilities – COSEC ARGO FACE. This device boasts features such as Adaptive Face Recognition, Face Liveness Detection, and Mask Compulsion, which address security and health concerns effectively. Its deep learning algorithm enables it to identify individuals in less than 0.5 seconds, with a user capacity of 50,000. This device brings high-grade security to organizations, and its modern features ensure the safety and well-being of employees and visitors.

Matrix’s COSEC PANEL200P, a versatile site controller that can manage up to 255 COSEC door controllers and 25,000 users, was also a significant attraction at the exhibition. The controller acts as a bridge in network architecture mode, connecting door controllers to servers, and in standalone architecture mode, it functions independently as the central unit for controllers. In addition, Matrix displayed its wide range of door controllers and readers at the event, highlighting its commitment to providing comprehensive access control solutions for organizations of all sizes.

Being a prominent player in the telecom industry, Matrix showcased a range of its telecom products at the event, including media gateways such as SIMADO GFX114G and SETU VFX404. The IP-PBXs – ETERNITY NENXIP50, and Hybrid IP-PBXs – ETERNITY GENX, were also on display. In addition, Matrix presented its pure-IP SPARK200 and premium business IP phones at the event. In addition to its telecom products, Matrix exhibited a variety of industry-specific solutions at the event, including office-in-a-box, hospitality solutions, software-based open server PBX, and integration with 3rd party open SIP phones. These displays showcased Matrix’s expertise and innovation in developing custom solutions for different industries.

As the only OEM offering a comprehensive range of business communication products and solutions, Matrix demonstrated its leadership in the telecommunications domain. Overall, the event highlighted Matrix’s commitment to providing high-quality and customizable solutions for businesses of all sizes and industries.

Kaushal Kadakia, Manager – Marketing states, “At Matrix Partner Connect 2023, our major aim was to penetrate more into the market of Oman and in turn, the Middle East by connecting with system integrators and leading business associates. Through this event, we took advantage of the opportunity to understand the trending market needs. This will benefit us in designing telecom and security solutions accordingly to cater to businesses in the whole of the Middle East and beyond. ”

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Matrix sets itself apart from other companies in the Access Control and Time-Attendance domain by producing all of its architecture components in-house, including panels, door controllers, software, and readers. During the event, Matrix will display its cutting-edge facial recognition door controller, COSEC ARGO FACE, which boasts high accuracy, a fast identification speed of fewer than 0.5 seconds, and a user capacity of 50,000. This device can be easily connected through various means, such as PoE, Wi-Fi, and Ethernet. COSEC ARGO FACE is an exceptional device that is suitable for outdoor applications due to its top-class certifications, including IP65 and IK06.

Matrix will showcase COSEC PANEL200P at the event, a site controller that can manage the access operations for an entire building. This device acts as a link between multiple controllers and servers in the network architecture and can function independently without requiring a server in standalone architecture. The user interface of COSEC PANEL200P has the capacity to handle 255 COSEC door controllers and up to 25,000 users.

At the display will also be COSEC VEGA FAX, a Finger Print and RFID-based door controller capable of storing up to 9,600 fingerprint templates and 5,00,000 events. An open system allowing integration with third-party hardware, COSEC VEGA FAX provides full-proof Access Control and Time-Attendance Solutions for manufacturing units, corporate firms, and government organizations.

In the domain of IP Video Surveillance, Matrix will showcase its wide-ranging Bullet, Dome, and Turret IP Cameras. Powered by Intelligent Video Analytics (IVA) like Intrusion Detection, Motion Detection, and Tripwire, these cameras instantly alert you via SMS and E-Mail in case of theft or crime. Ranging from 2MP to 8MP, Matrix Cameras are stamped with UL Certification, a global standard for safety, and NEMA Certification for protection against environmental hazards.

Matrix will also showcase its Network Video Recorder (NVR) with built-in Video Management Software (VMS) at the event. These advanced NVRs are equipped with cascading capabilities, allowing up to 20 NVRs to be connected on a single platform. This feature enables easy and cost-effective centralized monitoring of multiple locations.

To maintain continuous 24x7x356 surveillance with minimal downtime, powerful video recording solutions that provide ample storage capacity and redundancy are essential. Recognizing this need, Matrix has come up with its new line of ENVRs which can accommodate up to 256 channels and have a massive storage capacity of 144 TB. These ENVRs are specially designed for large and medium enterprises.

Matrix is a leading provider in the telecom industry and offers a comprehensive solution for businesses seeking communication products and services. At PACC 2023, Matrix will display SPARSH VP210, a robust desk phone that is compatible with third-party IP systems, which helps organizations to take full advantage of their existing telephony infrastructure. This helps in reducing upgrade costs while transitioning to a modern telephony architecture.

Kaushal Kadakia, Marketing Head at Matrix Comsec says, “PACC 2023 stands as an excellent opportunity to present our innovative security solutions to various industry leaders, project heads, and consultants. We aim to meet some key decision-makers to learn about their specific needs and demonstrate how our products can effectively fulfill their organizational needs.”

Matrix will present its innovative security and telecom solutions in PACC 2023 at Stand Number 25, Grand Hyatt Kochi Bolgatty, Bolgatty Island, Kochi, Kerala

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