GURUGRAM: MakeMyTrip, India’s leading online travel company, today shared observations from Myra, its Gen-AI powered Trip Planning Assistant, pointing to an emerging behavioural trend in how Indian travellers are beginning to interact via voice. While Myra’s user base is still growing and now delivers more than 50,000 conversations daily, the initial data suggests that voice is beginning to enable a more expressive, contextual, and linguistically inclusive form of travel discovery, one that is different from how users search via text.

How Voice and Text Queries Are Beginning to Diverge

Even in early usage patterns, the contrast between how users type and speak their travel intent is visible. The majority of text searches are in the neighbourhood of 3-4 words, compressed and keyword-driven, such as “Goa hotels cheap” or “Delhi Mumbai flight.” Voice queries are beginning to look considerably different. Nearly 23% of voice queries exceed 11 words, compared to just 7% in text, as users tend to naturally articulate destination proximity, amenities, budget, group size, and dates within a single spoken interaction. For instance, “Show me affordable hotels in North Goa near the beach with a pool” or “2 adults and one kid, 3 nights from 14th January, budget under ₹15,000 per night.”,

Across several query categories, early data points to voice being used noticeably higher than text. Date-specific queries show the most pronounced difference, at 3.3x higher on voice, with users naturally saying “26th December to 29th” or “next Friday to Sunday” rather than typing compressed date formats.

Informational queries, where users are looking for guidance or explanation around certain processes or services, are indexing 2.7x higher on voice, suggesting that users are beginning to turn to conversational assistance for questions beyond transactional search. Examples include, in Hindi, “सऊदी का वीज़ा कैसे मिलेगा?” (How to get a Saudi visa); in Kannada, “ಜಪಾನ್‌ಗೆ ಪ್ರಯಾಣಕ್ಕೆ ಹೋಗುವ ಮೊದಲು ಯಾವ ದಾಖಲೆಗಳನ್ನು ಸಿದ್ಧಪಡಿಸಬೇಕು?” (What documents should be prepared before going on a Japan trip?); in Marathi, “कोल्हापूर ते दिल्ली जाण्यासाठी कोणती ट्रेन आहे व किती दिवस लागतात आणि ती कोणकोणत्या वारी असते?” (Which train is available to travel from Kolhapur to Delhi, how many days does it take, and on what days of the week does it run?); in Malayalam, എനിക്ക് ആനയിൽ നിന്ന് കൊച്ചിയിലേക്കുള്ള തത്കാല ടിക്കറ്റ് തിങ്കളാഴ്ച ഉള്ള ടിക്കറ്റ് ആണ് വേണ്ടത്. അതിന് വേണ്ടി ഞാൻ എന്താണ് ചെയ്യേണ്ടത് (I need Tatkal ticket from Anai to Kochi for Monday. What should I do for that?); and in Tamil, “வீல் சேர் எப்படி புக் பண்ணனும்னு சொல்லு?” (Tell me how to book a wheelchair?).

Location-specific queries account for 25.1% of all voice searches and index 1.5x higher on voice than text, with users naturally expressing proximity in phrases such as “near beach,” “walking distance from Golden Temple etc. Similar patterns are visible across languages. For instance, in

Bengali, “হ্যালো মাইরা এটা এই হোটেলটা গুয়াহাটি রেল স্টেশন থেকে কতদূর” (How far is this hotel from Guwahati railway station); and in Telugu, “గోవా బాగా దగ్గరలో తక్కువ రేట్లు మంచి రూమ్స్ కావాలి” (Need good rooms at low rates very close to Goa).

Voice Is Opening Up Travel Search Across India

One of the more telling early signals in the data is how voice is beginning to enable users to search in the language they naturally think and speak. While English dominates text searches, voice interactions are considerably more linguistically diverse, with English representing far lower % of voice queries. The gap points to something simple: users who are most comfortable in their own language are gravitating towards voice. For example, for Malayalam, voice trumps text by 46 to 1; for Tamil, this ratio is 36:1, and for Telugu, 32:1.

For users who found typing a barrier, the shift is less about technology and more about expression. Voice lets them describe exactly what they want, in their own words, without compression. Code-mixed users, who blend Hindi and English, are among the most expressive in early observations, averaging 10.5 words per query. A search like “Manali mein 3 nights ke liye hotel chahiye with mountain view and breakfast” captures nuance and preference in a single breath, something that text search has rarely accommodated.

“What we are beginning to see through Myra is encouraging. Voice is starting to give a new set of users, those who are most comfortable in their own language, a more natural way to search and plan travel. For someone in Kochi or Coimbatore who thinks in Malayalam or Tamil, being able to simply speak their requirements, rather than type them in English, changes the experience meaningfully. It is still early, but these initial signals point to voice having the potential to make travel planning more inclusive and accessible across India,” said Rajesh Magow, Co-founder and Group CEO, MakeMyTrip.

Premium Travellers and Multi-Constraint Queries

Early data also points to premium and elite traveller segments using much longer sentences while using voice on Myra, often combining star category, amenities, group size, and budget into a single spoken request. For example: “5-star villa in North Goa with private pool, 6 bedrooms, for 8 adults under ₹50K per night.” While these highly layered, multi-constraint queries represent a smaller share of total searches, they offer an early indication of how voice may be better suited to capturing complex travel intent than keyword-based text search.

MakeMyTrip has been deeply invested in AI and machine learning for several years, embedding intelligence across the travel lifecycle.  From inspiration and discovery to search, booking, and post-sales support, AI is integrated at every stage. These proprietary models, built on large language architectures and rich travel-intent data, power Myra. The AI Trip planning Assistant now facilitates over 50,000 conversations daily across multiple languages, including Bengali, Hindi, Kannada, Malayalam, Marathi, Tamil, Telugu, and English. More than 45% of queries on Myra are coming from Tier-2 and smaller cities.

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Jamnagar is a key driver of Gujarat’s industrial growth, with strong contributions across energy, petrochemicals, ports, and manufacturing. The new service will strengthen the city’s linkages with major economic hubs through Navi Mumbai, unlocking new opportunities for trade, investment, and regional development.

Vinay Malhotra, Head of Global Sales, IndiGo, said, “Following the recent addition of Bhavnagar to IndiGo’s growing domestic network, we are pleased to announce direct, daily connectivity between Jamnagar and Navi Mumbai. This new route further strengthens our presence in western India and enhances connectivity to and from Gujarat. With this addition, IndiGo now flies to six airports in Gujarat, namely Ahmedabad, Vadodara, Surat, Rajkot, Bhavnagar, and now also Jamnagar. This new service underscores IndiGo’s continued commitment to expand its domestic footprint by linking key regional centres with major metros, while consistently delivering a reliable, seamless, and efficient travel experience.”

Schedule of Flights Between Jamnagar and Navi Mumbai, Effective 23 April 2026

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Flamingo’s popular international and domestic group travel packages, which are currently sold largely through 51 offices across Gujarat, Maharashtra, Rajasthan, and Madhya Pradesh, will complement MakeMyTrip’s established Holiday Packages business and help the platform penetrate deeper into markets across India.

Commenting on the acquisition, Rajesh Magow, Co-Founder and Group CEO, MakeMyTrip, said, “Flamingo aligns closely with the growth strategy of our Holiday Packages business. It is a strong, growing business that has developed a unique moat in the group travel domain. We plan to leverage the complementary customer base, products, and distribution focus between the two brands to widen holiday package options for our customers.”

Mohit Kabra, Group Chief Operating Officer, MakeMyTrip, said, “We believe that our proposed acquisition of Flamingo creates a profitable growth opportunity to help MakeMyTrip drive a deeper presence in regional markets across India.”

Commenting on this, Sanjay Shah, Director and Co-Founder of Flamingo Transworld, said, “For over three decades, Flamingo has built something unique in Indian travel, genuine trust. From chef-led tours to regional language guides, the brand has grown by going deeper. By combining Flamingo’s brand equity and operational depth with MakeMyTrip’s digital platform and national customer reach, we aim to build a truly pan-India tour company that brings Flamingo’s signature experience to millions of new customers.”

MakeMyTrip has taken a calibrated approach to inorganic growth, steadily strengthening its presence across key travel segments. Recent strategic acquisitions, including QuestToTravel in corporate travel bookings, Simplotel in hotel technology, BookMyForex in travel forex, Savaari in intercity mobility, and Happay in corporate spend management, have expanded its capabilities across leisure, corporate, and ancillary travel. These moves have enhanced supply integration, cross-sell potential, and end-to-end control across the connected trip journey, reinforcing MakeMyTrip’s position as a full-stack travel services platform. We expect our proposed acquisition of Flamingo to further contribute to this growth.

Safe Harbor Statement: This release contains certain statements concerning the Company’s future growth prospects and forward-looking statements, as defined in the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995. These forward-looking statements are based on the Company’s current expectations, assumptions, estimates, and projections about the Company and its industry. These forward-looking statements are subject to various risks and uncertainties. Generally, these forward-looking statements can be identified by the use of forward-looking terminology such as “aim”, “anticipate”, “believe”, “continue”, “estimate”, “expect”, “is/are likely to”, “intend”, “may”, “potential”, “plan”, “project”, “should”, “seek”, “will”, or other similar expressions. Such statements include, among other things, quotations from management as well as the Company’s strategic and operational plans. Forward-looking statements involve inherent risks and uncertainties. Several important factors could cause actual results to differ materially from those contained in any forward-looking statement. Potential risks and uncertainties include, but are not limited to, a slow-down of economic growth in India and the global economic downturn, general declines or disruptions in the travel industry, volatility in the trading price of the Company’s shares, the Company’s reliance on its relationships with travel suppliers and strategic alliances, failure to further increase the Company’s brand recognition to obtain new business partners and consumers, failure to compete against new and existing competitors, failure to successfully manage current growth and potential future growth, risks associated with any strategic investments or acquisitions, seasonality in the travel industry in India and overseas, failure to successfully develop the Company’s corporate travel business, damage to or failure of the Company’s infrastructure and technology, loss of services of the Company’s key executives, and inflation in India and in other countries. These and other factors are more fully discussed in the “Risk Factors” section of the Company’s 20-F dated June 16, 2025, filed with the United States Securities and Exchange Commission. All information provided in this release is provided as of the date of issuance of this release, and we do not undertake any obligation to update any forward-looking statement, except as required under applicable law.

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Located between Madagascar and Mauritius, Réunion Island is renowned for its dramatic volcanic landscapes, UNESCO World Heritage-listed natural sites such as the Piton de la Fournaise, and a vibrant, multi-cultural society shaped by African, European, Indian, and Asian influences. Home to a significant Indian diaspora, the island is gaining popularity among Indian outbound travellers, including luxury travellers, honeymooners, adventure seekers, nature lovers, and bespoke MICE groups, all drawn by its distinctive blend of nature, culture, and immersive experiences.

Vinay Malhotra, Head of Global Sales, IndiGo, said, “We are pleased to announce direct flights between Chennai and Réunion Island, in the Indian Ocean. Known for its diverse landscapes, pristine coastlines, and rich multicultural heritage, Réunion Island offers travellers a distinctive and immersive experience. These flights extend extreme convenience for travellers to a destination combining an authentic French experience with tropical island allure. We are confident that customers will appreciate travelling on India’s preferred carrier on this new and unique route.”

Schedule of Flights Between Chennai-Réunion Island, Effective 29 April 2026

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Shanghai, China’s premier global financial centre and a major innovation hub, is an essential addition to the 6E network. With continued growth in exports from West Bengal to China in FY25-26, including marine products, leather goods, and specialized textiles, direct air connectivity will further strengthen trade flows between the two countries.

Vinay Malhotra, Global Head of Sales, IndiGo, said, “We are pleased to announce the launch of our new daily, direct connectivity between Kolkata and Shanghai, China, in addition to our flights to Guangzhou. This development underscores our commitment to connecting India to key global destinations. Shanghai is the country’s biggest city, a global financial hub, and famous for its dazzling futuristic skyline complemented with historic architecture. This addition to our network will play an important role in facilitating bilateral trade and is expected to boost tourism and promote greater cultural exchange between the two nations.”

Schedule of Flights between Kolkata and Shanghai, Effective 29 March 2026

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INDIA: IndiGo, India’s preferred airline, has launched its limited-period sale, ‘Splash into Savings’, enabling customers to plan and travel more affordably on select domestic and international routes. The sale will be open for bookings from 24 February to 27 February 2026, for travel from 3 March to 30 September 2026. The offer is valid for bookings made at least seven days before departure and applies to non-stop and connecting flights across all booking channels.

As part of the ‘Splash into Savings’ sale, customers can book all-inclusive one-way domestic fares starting at ₹1,999 and international fares starting at ₹4,699. IndiGoStretch fares, offering added comfort on select domestic routes, are also available from ₹9,999*.

In addition to special fares, IndiGo is offering attractive discounts on select ancillary services during the sale period. Customers can enjoy up to 70% off on select 6E Add-ons, including Fast Forward services, up to 50% off on pre-paid excess baggage, and up to 15% off on standard seat selection across select domestic and international sectors. Emergency XL (extra legroom) seats are also available starting at

₹500 on select domestic routes. Further, infants aged 0–24 months can travel for just ₹1 on domestic sectors when bookings are made through IndiGo’s direct channels.

Bookings can be made conveniently through the IndiGo website, mobile app, AI-powered assistant 6ESkai, via IndiGo WhatsApp at +91 70651 45858, or through select travel partner websites and apps.

*Terms and conditions apply.

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NEW DELHI: BLS International, a trusted global tech-enabled services partner for governments and diplomatic missions, has announced the successful launch of an AI-powered VoiceBot for the Spain–Ireland visa mission to provide 24/7 assistance to applicants. Following its successful deployment at IVAC Canada last year, the VoiceBot service is now being launched for the Spain mission in Ireland, with plans for a subsequent global rollout.

The AI-powered VoiceBot is designed to operate 24/7, providing real-time, human-like interaction and delivering instant, accurate responses to customer queries. This significantly reduces wait times, eliminates dependency on traditional queue systems, and ensures consistent information round-the-clock. It addresses a wide spectrum of visa-related enquiries, from basic FAQs to detailed guidance on documentation and consular services. Furthermore, the VoiceBot will support 15+ languages such as Spanish, Arabic, Portuguese, French, Chinese, and Russian, enabling seamless engagement with customers across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, the RCIS region, and India, with language availability aligned to regional requirements and customer needs.

Shikhar Aggarwal, Joint Managing Director at BLS International, said, “We are pleased to announce the launch of our AI-powered VoiceBot service, designed to enhance customer experience while establishing new standards for operational excellence. This launch represents a pivotal milestone in our digital transformation strategy, demonstrating our commitment to embedding AI and advanced technologies across our operations. As we continue to scale intelligent solutions, this VoiceBot underscores our strategic focus on delivering seamless, customer-centric innovations that drive sustainable value and define the future of our customer engagement.”

Built on a robust Machine Learning platform (Azure ML Python SDK v2) and integrated seamlessly with legacy systems through multiple API connections, the VoiceBot represents a significant leap in digital infrastructure modernization. It leverages real-time sentiment analysis and emotional intelligence to assess customer needs, showcasing how Indian innovation is setting new benchmarks in AI applications.

Commenting on the VoiceBot launch, Nitin Mishra, Vice President – Global Contact Centres, BLS International, said, “Implementing the VoiceBot has been a testament to our cross-functional capabilities and technical readiness. From architecting the AI framework to ensuring seamless integration with our existing systems, our teams have built a scalable, secure solution that can handle high volumes while maintaining service quality. This deployment establishes a replicable model for rolling out AI-powered solutions across our business, accelerating our time-to-market for future innovations.

This launch is part of BLS International’s comprehensive digital transformation strategy, centered on intelligent automation and innovation-led service delivery. Our roadmap encompasses a suite of AI-powered solutions designed to transform customer interactions at scale. Following the VoiceBot deployment, the company in the coming phases will introduce ChatBots and Email Bots across all countries to expand automated assistance channels, and will focus on AI-driven Quality Management systems to ensure consistent service excellence. Our strategy focuses on creating an integrated ecosystem of AI-driven tools that enhance service quality, operational efficiency, and customer satisfaction across our global operations.“

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The SmartBus.AQI service on the Pune–Nagpur route was formally flagged off in Pune in the esteemed presence of Mr. Shripad Bhagwat, Inspector of Motor Vehicles, RTO Pune, along with senior leadership from IntrCity SmartBus. The flag-off marked a significant milestone in IntrCity’s clean-air travel initiative, underscoring the company’s commitment to enhancing health, safety, and comfort standards in intercity bus travel.

Manish Rathi, Co-founder & CEO, IntrCity SmartBus, said, “Pune is a key intercity travel hub, with strong demand for long-distance routes such as Pune – Nagpur. With SmartBus.AQI, we are addressing an often-ignored aspect of travel – air quality inside the bus. Our goal is to ensure that passengers can travel long distances while breathing cleaner, safer air throughout the journey.”

IntrCity’s internal studies found that in-cabin air pollution on intercity routes can be 2–3× higher than WHO-recommended limits. To address this, the company partnered with Respirer Living Sciences, an award-winning ClimateTech firm, to equip SmartBus.AQI with continuous air purification and monitoring systems. Pilot runs maintained PM2.5 levels at around 40 µg/m³ for over 90% of the journey – significantly cleaner than typical outdoor air in major Indian cities.

Passengers travelling on the Pune–Nagpur corridor can easily identify these buses at the time of booking by the “IntrCity SmartBus.AQI” tag on the IntrCity app or website, which signifies advanced onboard air-quality control systems. During the journey, passengers will also have access to real-time AQI and PM2.5 readings, displayed on board and in the app, ensuring complete transparency.

The Pune–Nagpur launch builds on IntrCity’s earlier rollout of SmartBus.AQI across high-pollution North India routes, with more corridors to be added in subsequent phases. IntrCity has consistently introduced category-first innovations such as onboard washrooms, boarding lounges, digital check-ins, and trained Bus Captains with SmartBus.AQI, the company, extends this innovation to clean-air travel.

IntrCity has also introduced a dedicated SmartBus.AQI microsite (), where travellers can explore the technology, understand how air purification works, and learn more about this clean-air initiative.

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GURUGRAM: Air India today marked two landmark developments in its continued effort to expand its international network and upgrade passenger experience. The first made-for-Air India B787-9, featuring custom-styled interiors, entered commercial operations today from Mumbai to Frankfurt, while simultaneously, Air India resumed its non-stop services between Delhi and Shanghai after nearly six years.

The Delhi-Shanghai flight (AI352) departed Indira Gandhi International Airport at 1207 hrs IST, reconnecting the Indian capital city with one of Asia’s premier business and cultural hubs. This 4x weekly service, operated with a Boeing 787-8 aircraft, restores Air India’s direct access to mainland China and supports growing demand from business travellers, families, and tourists.

Parallelly, Air India’s recently inducted B787-9 (registered VT-AWA) operating as AI2027 departed Mumbai at 1237 hrs IST operating to Frankfurt. This deployment marks the debut of Air India’s completely redesigned cabin interiors, unveiled on 27 January 2026, which set a new standard for passenger comfort and will be rolled out across the airline’s entire B787 fleet.

The new Boeing 787-9 features 30 Business Class suites in a spacious 1-2-1 layout, each offering direct aisle access, fully flat beds up to 79 inches long with a generous 42-inch pitch, wireless charging, large 17-inch 4K QLED HDR touchscreens, and ample storage. Premium Economy, as a dedicated, upscale cabin, offers 28 wide seats with generous legroom in a 2-3-2 layout, providing a 38-inch pitch, enhanced recline, adjustable calf and leg rests, 13.3-inch 4K QLED HDR touchscreens, and more. Economy Class comprises 238 ergonomic seats, equipped with 11.6-inch 4K QLED HDR touchscreens and improved overall comfort tailored for long-haul flights. All three cabins feature Thales AVANT Up in-flight entertainment with high-definition touchscreens, Type A and C charging ports, new mood lighting inspired by ancient Indian wellness traditions, Bluetooth headphone connectivity, and bespoke design touches.

Air India’s flights between Delhi-Shanghai and Mumbai-Frankfurt remain available for booking across all channels, including Air India’s website, mobile app, airport ticketing offices, contact centres, and through travel agents worldwide. 

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The Republic Day holiday, falling on a Monday, acted as a catalyst for travel, compared to last year when the January 26 holiday fell on a Sunday. The spike starts on January 23 (Friday) and peaks on January 24 (Saturday), as travellers start their trips early to make the most of the extended weekend

TOP 5 DOMESTIC LEISURE DESTINATIONS

Domestic leisure travel trends for the Republic Day long weekend showed both continuity and shifts year-on-year. In 2025, Goa led the list of top destinations, followed by Udaipur, Jaipur, Manali, and Munnar. In 2026, Goa retained its top position, while Jaipur and Udaipur swapped ranks to take the second and third spots, respectively. Manali continued to feature among the top four destinations, and Pondicherry entered the top five in 2026

SPIRITUAL TRAVEL IS SEEING STRONG DEMAND

In terms of spiritual travel, destinations such as Puri, Varanasi, Amritsar, Ayodhya, Ujjain, Dwarka, Udupi, and Tirupati are seeing strong demand.

TOP 5 INTERNATIONAL DESTINATIONS

In 2025, the UAE emerged as the most preferred international destination, followed by Thailand, Singapore, Malaysia, and Saudi Arabia. In 2026, Thailand moved to the top spot, with the UAE close behind in second place. Vietnam stood out this year, rising sharply from 10th position in 2025 to become the third most booked international destination for the long weekend. Malaysia retained its fourth position, while Singapore featured fifth among the top international choices.

TOP 5 INTERNATIONAL DESTINATIONS FROM KEY METRO CITIES

• Delhi travellers showed a preference for Dubai, followed by Bangkok, Phuket, Kuala Lumpur, and Bali.
• From Mumbai, Dubai emerged as the top destination, with Bangkok, Phuket, Singapore, and Colombo also featuring among the top five.
• Bengaluru travellers favoured Bangkok most, followed by Dubai, Phuket, Colombo, and Singapore.
• Chennai saw Bangkok lead outbound travel choices, followed by Dubai, Singapore, Kuala Lumpur, and Colombo.
• From Kolkata, Bangkok ranked highest, with Kuala Lumpur, Phuket, Dubai, and Singapore completing the list of top international destinations

TOP 5 DOMESTIC DESTINATIONS FROM KEY METRO CITIES

• Travellers from Delhi preferred Goa the most, followed by Jaipur, Rishikesh, Mussoori, and Udaipur.
• From Mumbai, Goa led domestic choices, with Lonavala, Alibag, Mahabaleshwar, and Karjat rounding off the top five.
• Bengaluru travellers showed a strong preference for Goa, followed by Mysore, Coorg, Pondicherry, and Wayanad.
• Chennai’s top domestic destinations included Goa, Auroville, Yelagiri, Yercaud, and Ooty.
• From Kolkata, Mandarmani emerged as the most preferred destination, followed by Digha, Darjeeling, Go,a and Shantiniketan

TOP 5 DOMESTIC HOLIDAY PACKAGE DESTINATIONS

1. Kerala
2. Andaman
3. Goa
4. Rajasthan
5. Tamil Nadu

TOP 5 INTERNATIONAL HOLIDAY PACKAGE DESTINATIONS

1. Thailand
2. Vietnam & Cambodia
3. UAE
4. Maldives
5. Indonesia

“The appetite for weekend travel remains strong, with the extended Republic Day weekend presenting an opportunity for travel. There is a preference for nearby destinations, evident in the top travel choices from each metro. That said, Goa remains the favourite leisure destination within India. Internationally, the skew towards easy-visa destinations continues to gain traction. Countries with direct connectivity to multiple cities are leading demand, with Thailand at the forefront and Vietnam also performing strongly.” – Rajesh Magow, Co-founder & Group CEO, MakeMyTrip

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