NEW DELHI: BLS International, a trusted global tech-enabled services partner for governments and diplomatic missions, has announced the successful launch of an AI-powered VoiceBot for the Spain–Ireland visa mission to provide 24/7 assistance to applicants. Following its successful deployment at IVAC Canada last year, the VoiceBot service is now being launched for the Spain mission in Ireland, with plans for a subsequent global rollout.

The AI-powered VoiceBot is designed to operate 24/7, providing real-time, human-like interaction and delivering instant, accurate responses to customer queries. This significantly reduces wait times, eliminates dependency on traditional queue systems, and ensures consistent information round-the-clock. It addresses a wide spectrum of visa-related enquiries, from basic FAQs to detailed guidance on documentation and consular services. Furthermore, the VoiceBot will support 15+ languages such as Spanish, Arabic, Portuguese, French, Chinese, and Russian, enabling seamless engagement with customers across Europe, the US, Canada, South America, the Middle East, Southeast Asia, China, the RCIS region, and India, with language availability aligned to regional requirements and customer needs.

Shikhar Aggarwal, Joint Managing Director at BLS International, said, “We are pleased to announce the launch of our AI-powered VoiceBot service, designed to enhance customer experience while establishing new standards for operational excellence. This launch represents a pivotal milestone in our digital transformation strategy, demonstrating our commitment to embedding AI and advanced technologies across our operations. As we continue to scale intelligent solutions, this VoiceBot underscores our strategic focus on delivering seamless, customer-centric innovations that drive sustainable value and define the future of our customer engagement.”

Built on a robust Machine Learning platform (Azure ML Python SDK v2) and integrated seamlessly with legacy systems through multiple API connections, the VoiceBot represents a significant leap in digital infrastructure modernization. It leverages real-time sentiment analysis and emotional intelligence to assess customer needs, showcasing how Indian innovation is setting new benchmarks in AI applications.

Commenting on the VoiceBot launch, Nitin Mishra, Vice President – Global Contact Centres, BLS International, said, “Implementing the VoiceBot has been a testament to our cross-functional capabilities and technical readiness. From architecting the AI framework to ensuring seamless integration with our existing systems, our teams have built a scalable, secure solution that can handle high volumes while maintaining service quality. This deployment establishes a replicable model for rolling out AI-powered solutions across our business, accelerating our time-to-market for future innovations.

This launch is part of BLS International’s comprehensive digital transformation strategy, centered on intelligent automation and innovation-led service delivery. Our roadmap encompasses a suite of AI-powered solutions designed to transform customer interactions at scale. Following the VoiceBot deployment, the company in the coming phases will introduce ChatBots and Email Bots across all countries to expand automated assistance channels, and will focus on AI-driven Quality Management systems to ensure consistent service excellence. Our strategy focuses on creating an integrated ecosystem of AI-driven tools that enhance service quality, operational efficiency, and customer satisfaction across our global operations.“

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Mr. Nadadur S. Kumar, a prominent U.S. immigration attorney with over 30 years of experience, will lead the session. He will walk attendees through key aspects of the EB-5 program, including eligibility requirements, the difference between direct and regional centre investments, job creation mandates, targeted employment areas, documentation standards, and recent changes impacting Indian applicants. The seminar is intended to equip participants with accurate, actionable information so they can make well-informed decisions in what has become an increasingly complex immigration environment.

“In today’s global climate, families are looking for long-term solutions that offer security, flexibility, and opportunity,” said Mr. Nadadur S. Kumar. “The EB-5 visa continues to be one of the most effective and reliable pathways to U.S. permanent residency — not only for investors, but for their spouses and children as well. Our goal with this seminar is to demystify the process and help individuals make informed decisions with clarity and confidence.”

In recent years, interest in the EB-5 visa from Indian investors has grown significantly, driven in part by uncertainties around student visas, H-1B backlogs, and long wait times for green cards through traditional routes. The seminar comes at a time when many high-net-worth individuals are seeking more reliable and permanent solutions for U.S. residency for themselves and their families. Financial advisors, wealth managers, and legal professionals who work with clients interested in U.S. immigration are also encouraged to attend.

The seminar will be held in Pune at JW Marriott Hotel, Pune, from 4:00 PM onwards, with participation free of charge, though prior registration is required as seats are limited. For registration or further details, interested individuals can visit the Law Offices of Nadadur S. Kumar’s website at www.nskumarlaw.com.

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With its beautiful beaches, rich history and culture, and friendly people, the Philippines is fast becoming a favoured alternative to mainstream Indian tourist favorite destinations such as Thailand, Maldives, and Sri Lanka, particularly as visa regulations for Indian travelers are relaxed by more Southeast Asian countries. The new move not only further solidifies the Philippines’ position in the tourism sector but also facilitates travel by Indian families to visit the country as a possible destination for higher studies.

Known for its English-speaking academic environment, globally recognised MBBS programs, and affordable tuition fees, the Philippines has long been a leading destination for Indian medical aspirants. The new visa exemption now streamlines access, allowing students and their families to travel, visit campuses, interact with faculty, and experience the educational infrastructure firsthand, all without the hurdle of visa processing.

Kadwin Pillai, Managing Director of Transworld Educare and Director of Kings International Medical Academy, said, “This is a welcome move that eases access to the Philippines not just for tourists, but also for families evaluating the country for higher education. It allows parents and students to gain clarity and confidence by experiencing the academic environment in person. When a country opens its doors wider, it deepens trust, and that’s invaluable when it comes to something as life-shaping as medical education.”

The Philippines is home to over 60 recognised medical institutions and has steadily built a reputation among Indian students for its supportive learning ecosystem and career-ready curriculum. With the tourism policy now dovetailing with educational interests, the country is well-positioned to attract even more students seeking quality international medical training.

As global demand for healthcare professionals grows, the Philippines continues to stand out — not just as a scenic destination rivalling traditional hotspots, but as a nurturing ground for the next generation of doctors.

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PUNE: Saudi’s national tourism brand, ‘Saudi Welcome to Arabia’ has launched its first-ever integrated consumer campaign for the Indian market – ‘Spectacular Saudi’. With a captivating blend of ancient tales and modern marvels, this campaign reveals a side of Saudi that transcends all expectations.

Launching in English across the country, ‘Spectacular Saudi’ takes viewers on an immersive journey through Saudi’s golden sands, pristine waters, and endless skies, revealing the country’s iconic landscapes and experiences.

The campaign visuals bring to life all that makes Saudi a spectacular destination – from the ancient mud-brick architecture of Diriyah’s At-Turaif and the pristine waters of the Red Sea to the historic streets of Al Balad in Jeddah and the majestic Nabataean tombs in Hegra, AlUla. Spotlighting Saudi’s open and welcoming culture which resonates with Indian hospitality in many ways; the campaign further cements Saudi’s close affinity with Indian culture. It invites couples, families, and people in search of iconic experiences rooted in culture and heritage, to explore the unexplored. It narrates the story of a Spectacular Saudi, one steeped in heritage, history, and modern wonders while encouraging prospective Indian travelers to embark on an unforgettable journey of discovery.

Campaign https://www.youtube.com/watch?v=KHz6uwP5uX4 

Speaking on the campaign, Alhasan Aldabbagh, President of APAC Markets at the Saudi Tourism Authority, said, “Indian travelers have long shown a deep appreciation for authentic and unique experiences. They are keen to explore novel destinations, cultures, and gastronomy, and that is exactly what Saudi has to offer. With iconic destinations like Diriyah, Al Balad, and Hegra in AlUla – three of Saudi’s eight UNESCO World Heritage sites, they can walk through history dating back millennia, and with tailor-made packages, experience world-class culture, adventure, and cuisine.

We are excited for Indians to experience the warm Saudi welcome, a core part of our heritage, and something intrinsic to Indian culture as well. India holds an incredibly special place in our hearts, and we are committed to making India the number one source market by 2030. In 2023 alone, 1.6 million Indians traveled to Saudi. We are thrilled to welcome Indian visitors to truly experience the Heart of Arabia.”

With a 240% surge in leisure visits from India as compared to last year – It has never been easier to visit Saudi, with over 330 direct weekly flights and 8 airline operators. Indians holding a valid tourist or business visa from the United States of America, the United Kingdom, or any Schengen country, with stamped proof of entry are eligible for the eVisa and visa upon arrival at Saudi international airports. Those not eligible under the above-mentioned criteria can apply for the visa through 11 Tasheer Centres across India. For more information, visit https://www.visitsaudi.com/en/plan-your-trip/visa-regulations, the one-stop for all Saudi visa requirements. Indian travelers can also apply for a free Stopover visa, which is valid for up to 96 hours and can be obtained 90 days in advance on the Saudia Airline and Flynas website.

To explore the heart of Arabia, visit https://www.visitsaudi.com/en/campaigns/india and book your next getaway with access to exclusive packages and offers from 12 trade partners in India.

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PUNE: BLS International, a trusted global tech-enabled services partner for governments and citizens and a global leader in visa processing and consular services, announced the inauguration of its new Visa Application Centre in Mumbai. This new center is part of BLS International’s commitment to enhancing the customer experience and streamlining the visa application process.

The newly inaugurated visa application center, located at Nariman Point, will cater to a growing demand for visa applications, with a particular focus on Spain. The facility will also handle applications for visas to Slovakia, Egypt, Gambia, Morocco, and South Korea. It will handle all short-term and long-term visas, catering to a wide range of travelers’ needs, and is capable of processing about 1000 visas per day. This new center, in addition to serving Mumbai residents, also caters to applicants from nearby regions, significantly expanding BLS International’s reach and impact.

The center, spanning 5,200 square feet, is equipped with state-of-the-art biometric enrollment, document verification systems, internet kiosks, and a premium lounge. Internet kiosks provide easy access to online resources for completing forms, checking application status, and gathering information. It also has a premium lounge that offers a comfortable environment with personalized assistance for a seamless experience. Staffed by experienced professionals and featuring advanced technology, the center aims to make the visa application process efficient and pleasant. The prestigious center was inaugurated by Mr. Fernando Heredia Noguer, Consul General of Spain, adding significance to the event.

Shikhar Aggarwal, Joint Managing Director at BLS International, expressed enthusiasm about the new center, stating, “With great enthusiasm, we announce the inauguration of our cutting-edge center in Mumbai. This state-of-the-art facility marks a monumental leap in our dedication to delivering an unparalleled and efficient visa-processing experience for our esteemed patrons. With the capability to process around 1000 visas daily, this center is strategically designed to enhance and streamline our workflow. In today’s dynamic world, travel is indispensable, and Spain remains a top choice for Indian travelers. We foresee this trend thriving throughout the fiscal year, and this new center is impeccably poised to meet the growing demand.“

The new office boasts a significantly larger space to comfortably accommodate up to 1000 applicants daily. The expanded facilities aim to reduce waiting time and focus on capacity building to handle increased demand, ensuring timely processing of visa applications. The center is staffed with trained professionals dedicated to providing exceptional service. The visa application center features a modern and welcoming design, creating a positive environment.

Additionally, the event witnessed the presence of key dignitaries, including government officials and diplomats, highlighting the significance of BLS International’s role in facilitating international travel.

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KOLKATA: Dubai welcomed 2.46 million overnight visitors from India between January and December 2023, according to the latest data from the Dubai Department of Economy and Tourism (DET). This marks a significant increase from the 1.84 million tourists in 2022 and crucially, surpasses the pre-pandemic figure of 1.97 million visitors in 2019, demonstrating a remarkable 25% growth compared to the pre-pandemic era. With an exceptional 34% YoY growth, India continues to deliver the highest number of international visitors from a single market. This robust influx of Indian tourists contributed significantly to Dubai’s record-breaking tourism performance in 2023.

The growth aligns with the goals of the Dubai Economic Agenda, D33, launched just over a year ago by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to further consolidate Dubai’s position as one of the top three global cities for business and leisure, and the best city to visit, live and work in.

As India stands as the top source market for Dubai, DET is actively participating in SATTE 2024, India’s leading trade exhibition. The event helps showcase Dubai’s offerings to attract new and repeat visitors and provides a platform for the Indian travel trade to connect with Dubai stakeholders including airlines, destination management companies, hotels and resorts, and attractions in Dubai, fostering valuable partnerships.

Dubai introduces a Five-Year Multiple-Entry Visa to further bolster travel between India and Dubai, underscoring its commitment to fostering sustained economic collaborations and encouraging tourism and business ties. This visionary step ensures that the visa, issued within two to five working days upon receiving and accepting the service request, allows its holder to stay in the country for 90 days, extendable once for a similar period, with a total stay not exceeding 180 days in one year. Through this significant initiative, tourists can leverage multiple entries and exits, providing operational flexibility for business engagements, leisure travel, and seamless connectivity.

Bader Ali Habib, Regional Head of Proximity Markets, Dubai Department of Economy and Tourism, said: “Dubai values its long-standing relationship with India, and our inbound visitation from the market in 2023 was outstanding, contributing to a record-breaking performance by our tourism sector. As a key market for Dubai, India will continue to play an integral role in enabling us to achieve the goals of the D33 Agenda, further reinforcing Dubai’s position as a hub for business, investment, and tourism. The five-year multiple entry visa initiative signifies a strategic step towards deepening our already existing ties with India. This historic milestone will not only open doors to a longer and more enriching experience for Indian tourists but also provide a platform for increased economic collaboration. It is also a testament to Dubai’s commitment to India and the infinite possibilities that can be explored between the UAE and the sub-continent. With exceptional flight connectivity and our ongoing commitment to the Indian market, we are confident that our upcoming initiatives will further amplify awareness about Dubai’s diverse offerings, multicultural setting, and abundance of hotels and attractions, continuing to make it the top travel choice for Indian tourists.”

Dubai welcomed more tourists than ever before in 2023, attracting 17.15 million international overnight visitors over the year, according to the latest data published by DET. Representing a 19.4% YoY growth over the 14.36 million tourist arrivals in 2022, last year’s figure also exceeded the previous record of 16.73 million visitors registered in 2019.

As a testament to Dubai’s diverse offerings and excellence in hospitality and dining, as well as its commitment to safety and security and providing exceptional service at all touchpoints, Dubai was recognized for the third consecutive year as the No.1 global destination in Tripadvisor Travellers’ Choice Best of the Best Destinations Awards 2024. This milestone is based on millions of global travellers’ reviews between 1 October 2022 and 30 September 2023.

UAE and India stand as key economic partners, with a relationship deeply rooted in centuries-old cultural exchanges, diplomatic cooperation, and significant trade ties. The diverse Indian market allows Dubai to attract a broad range of travelers, catering to various preferences such as luxury shopping, cultural experiences, family-friendly attractions, and business conferences.

For more information on the five-year visa program and to apply, please visit: GDRFA-DUBAI

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MUMBAI: BLS International Services Ltd. (BLS), a leading global tech-enabled services partner for governments and citizens, today announced that it has entered into a definitive Share Purchase Agreement through its wholly owned subsidiary BLS International FZE, UAE, to acquire 100% stake in iData Danismanlik Ve Hizmet Dis Ticaret Anonim Sirketi (“iDATA”) and its wholly owned subsidiaries for an Enterprise Value of Euro 50 Million (~ Rs. 450 Crores) and additional milestones based payments. iDATA, a prominent player based in Turkey, specializes in Visa and Consular Services, making it a strategic addition to BLS’s expanding portfolio.

Incorporated in Turkey, iDATA provides comprehensive visa applications and consular services to various governments. The company currently operates more than 37 Visa Application Centres (VAC) across 15+ countries, serving diplomatic missions in Germany, Italy, and the Czech Republic. Notably, iDATA has been the exclusive provider of Visa & Consular Services to the Italy Diplomatic mission since 2006 and the German Government since 2012 in certain geographies. As per the audited consolidated financials for the calendar year 2022, iDATA achieved revenues of EURO 19.9 million (~Rs. 180 Crores) and EBITDA of EURO 10.4 million (~Rs. 94 Crores).

The acquisition would be funded mainly through our internal accruals. Further, the transaction will be EPS accretive from day one and is anticipated to be completed in the current financial year, subject to Government & Regulatory approvals.

PricewaterhouseCoopers (PwC), Turkey, and Lagrange Point Advisors LLP, Mumbai jointly acted as transaction advisors to BLS on this transaction. Dentons Link Legal, India, and Balcioğlu Selçuk Ardiyok Keki Attorney Partnership (BASEAK), Turkey acted as legal advisors for the transaction.

“Shikhar Aggarwal, Joint Managing Director of BLS International Services Ltd., said, “We are thrilled to announce the acquisition of iDATA and its subsidiaries, marking a significant milestone in BLS International’s journey. This strategic move underscores our commitment to becoming a global leader in tech-enabled services for Governments and citizens. This acquisition not only expands our operational footprint but also reinforces our dedication to fostering enduring relationships with Governments. We look forward to the completion of this transaction, which will further exemplify our core values of reliability, transparency, and efficiency while supporting the essential functions of Governments across the world.”

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Before the pandemic, appointment wait times for immigrant visa applicants stood at over two years. However, now applicants whose immigrant petitions are current can schedule their appointments for immigrant visa interviews within the standard time frame. This will facilitate faster reunification of families in the United States.

The U.S. Mission to India remains committed to reducing nonimmigrant visa (NIV) interview wait times. With increased staffing in the Embassy and all Consulates around India, they have processed a record number of NIV applications – 900,000 – and will soon surpass one million visas. They continue to implement innovative approaches, including remote processing of interview waiver applications, to better meet the needs of visa applicants, and they regularly open new visa appointments to meet the high demand.

The significant demand in India for visas to travel to the United States and the increase of people-to-people ties reflects the strength and vitality of U.S.-India relations. The U.S. Consulate General in Mumbai is the designated center for processing immigrant visas in India.

More information about immigrant visa applications and approval times can be found on Travel.State.Gov under Visa Bulletin. This move by the U.S. Consulate General in Mumbai is a positive step towards reducing visa interview wait times and facilitating faster reunification of families in the United States.

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LUCKNOW: The Chief Minister of Uttar Pradesh, Shri. Yogi Adityanath launched a new global gateway for the state with the inauguration of the first VFS Global Joint Visa Application Centre (JVAC) and the VFS Global Academy in Lucknow on 04, February 2023.

VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions.

This spacious and comfortable facility equipped with modern amenities and services will have the capacity of processing approximately 1.2 lakh applications a year and will be of immense benefit to the citizens of Uttar Pradesh, who till now had to travel to other cities like New Delhi to submit their visa applications.

Spread across 24,000 sq. ft, the JVAC would cater to travelers bound to Austria, The Netherlands, The Czech Republic, Switzerland, Estonia, Hungary, Portugal, Germany, Italy, and the Kingdom of Saudi Arabia. Located strategically on the 1st floor of the Interstate Bus Terminal, Alambagh (Shalimar Gateway Mall), the center provides unparalleled accessibility to travelers using the interstate bus service from the remote parts of Uttar Pradesh. It is also a short drive away from the Lucknow railway station, the airport, and a walk away from the Alambaug metro station.

With 11 submission counters and three biometric enrollment stations, the JVAC is equipped to manage the travel demand seamlessly. For a discerning set of applicants seeking enhanced submission experience services, the facility has premium optional services such as Premium Lounges that enable application submission without having to wait in a queue. Form-filling assistance, Courier Passback, Courier Insurance, Travel Medical Insurance, and SMS Notification are some of the other optional services to be available at the center.

In addition to easing visa accessibility, VFS Global will open an academy in partnership with Indian Hotels Company Ltd. (IHCL), India’s largest hospitality company with brands including the iconic Taj – ranked as the World’s Strongest Hotel Brand and India’s Strongest Brand as per Brand Finance – SeleQtions, Vivanta, and Ginger, to train local youth in world-class hospitality skills and enable employability in line with the UP-government’s skilling program.

“Lucknow makes a big move to integrate with global networks. While heartily welcoming VFS Global to Uttar Pradesh, I humbly commend the initiatives of Hon’ble Chief Minister Shri Yogi Adityanath who has consistently been committed to the progress of the state. The infrastructure development heralded over the last 6 years will support the huge tourist influx this VFS Global initiative will lead to. The academy will bring in world-class tourism and hospitality education which will further hone the skills in this regard of our youngsters, generating more employment opportunities. This is one more feather in the brand Uttar Pradesh story”, said Dr. Rajeshwar Singh, MLA, Sarojini Nagar, Lucknow

“It is our great honor and pride to have the Honourable Chief Minister of UP, Shri Yogi Adityanath, inaugurate the Lucknow joint visa application center. This center is a testament to our commitment to the people of UP. Given the visionary governance demonstrated by Yogiji’s government, the state of UP has great potential to become a global investment hub. We have worked with the Ministry of External Affairs Government of India, for nearly 15 years supporting inbound tourism to India as well as aiding overseas travel for millions from the country. The new Lucknow VAC would augment our commitment by significantly easing visa accessibility, empowering local youth through skilling and job creation, and contributing towards making UP shine on the global map,” said Zubin Karkaria, Founder and Chief Executive Officer, of VFS Global.

Puneet Chhatwal, Managing Director and Chief Executive Officer, of IHCL, said, “This partnership is in line with IHCL’s commitment to building a talent pool for the hospitality industry. Given the growing potential of tourism in Uttar Pradesh, such skill-building initiatives will help leverage the untapped potential of the region and create employability. We would like to thank the Honourable Chief Minister of UP, Shri Yogi Adityanathji for giving us this opportunity. We are delighted to collaborate with VFS Global to develop a hospitality-focused skilling center in Lucknow.”

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