MUMBAI: Tata Motors, India’s largest commercial vehicle manufacturer, has been comprehensively supporting the transport ecosystem to ensure all necessary supplies remain uninterrupted and seamless, nationwide. Closely working with truck drivers, small transporters, mid-size transport operators and fleet owners amidst the unprecedented times, Tata Motors identified the existing and emerging pain points in every link of the transport value chain and partnered it to address them in the most effective and efficient manner.
Partnering truck drivers and transporters:
Speaking about the initiatives undertaken, Mr. R. Ramakrishnan, Global Head – Customer Care, CVBU, Tata Motors Limited said, “Truck drivers and transporters are frontline heroes as they have played a stellar role in ensuring that the wheels of the nation are kept running with seamless transportation of all supplies. Being India’s leading commercial vehicle manufacturer, a majority of them use our vehicles and we are their first port of call for assistance. In these unprecedented times, we are committed to partner, providing all possible support to them and their vehicles. We have focused our efforts with a holistic approach to making their tough tasks and lives a little easier”
Partnering supplier, dealers and fleet owners:
With the entire logistics sector hit hard due to a significant reduction in overall economic activity, Tata Motors Finance (TMF), a subsidiary of the Tata Motors Group engaged with 3,000 of its customers, across segments and vehicle applications, to understand the key issues being faced by them and accordingly extend assistance. Getting stranded vehicles operational, low fleet utilization, and the challenge of operational viability due to minimal cash flow, emerged as the major areas of concern.
Understanding their difficult situation and cognizant that these were exacerbated by the unprecedented disruption caused by COVID-19, TMF extended the RBI moratorium on payment of EMIs to all its retail and corporate customers who opted for it. While it was amongst the first financiers to do so, additionally TMF has also developed and is offering a rich portfolio of customized options for its customers to avail basis their need and ability. These include:
Speaking about the novel financing solutions being offered, Mr. Samrat Gupta, CEO, Tata Motors Finance said, “Being one of the large NBFCs operating in the country and as a committed captive commercial vehicle financer, our primary focus is to ensure economic success of all our stakeholders, especially our customers. In the aftermath of COVID, we have extensively engaged with them to understand their immediate challenges better and accordingly develop a range of solutions to address their need of liquidity for immediate survival and near term sustenance. This partnering amidst crisis has strengthened our relationships with our customers for the longer term.”
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