Tata Power, India’s largest integrated power company, introduced its digital interface by launching a universal Mobile Application for all its stakeholders along with employees and consumers on iOS (for Apple devices) post the Android release. The Tata Power Mobile App is specially designed to be an exclusive platform to help customers and other stakeholders to connect and directly engage with the company and is available on the Apple App Store.
The app that is now available on iOS is aimed at fostering high-level of customer engagement and provide a user-friendly experience to all its stakeholders. Tata Power has always been a pioneer in providing improved services by continuously capitalizing on new and improved technologies. In line with its commitment to lighting up lives, the company has been focusing on improving the overall stakeholder experience and ease of accessibility for better services for its consumers primarily.
Tata Power’s iOS mobile app has been developed using one of the most robust SAP platform – MCF, which provides real time integration of the app with its enterprise systems. It also positions Tata Power as the first utility in the Global Power Sector to do so. Leveraging the expertise of SAP and in-depth consumer behavior analysis, the application is crafted with features that makes it a one stop solution to all consumer requirements.
Commenting on the launch of the app on the iOS platform, Mr. Anil Sardana, CEO and Managing Director, Tata Power said, “Providing our customers with a seamless experience has always been at the heart of all our products and services. With the introduction of our app on iOS we hope to reach out to our customers using an iPhone. Tata Power is confident that our app will prove to be a great addition to improve our overall stakeholder experience. It will provide benefits to the customers by giving them access to information, troubleshoot, get bill statements and even make payments on the move. Additionally, it will help us to tailor our offerings to customers, basis their usage and we are committed to provide best in class customer service to them.”
“Rapid technological advancement and increased penetration of the iPhone have raised expectations from utility consumers to deliver more services on mobile.” said Mr. Deb Deep Sengupta, Managing Director, SAP Indian Subcontinent “Multichannel Foundation for Utilities’ our mobile app is equipped for all self-service processes like account information, consumption details, bill payments, outage information and much more. I extend my congratulations to Tata Power in their continued endeavor to provide the best services to their consumers.”
One of the primary features of the mobile app is the specially designed section for consumers. It includes key features such as Account overview; Bill Payment at fingertips; Meter Reading details; Monthly Consumption trend; Bills and Payment history of previous 12 months, Notifications alerts; Zone-wise Outage/Shutdown information; Registration for e-bill and e-services etc. The Tata Power app can be downloaded for free from the Play Store (Android) and is available on Apple Store, (iOS). The app also includes one touch access to the customer care team; post a query & report a concern; provide a mapped view of payment locations and also allow registration for Tata Power’s ‘Be Green’ initiatives. Consumers will also be able to access the social media platforms in real-time using this app. The mobile app offers consumers a fast, convenient and a new way to connect which is designed to provide an easy interface with the company. Tata Power is focused on exceeding stakeholder’s expectations in the digital world and plans to make mobile as the primary touch point for all its consumers.
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