UK Life & Pensions Administration Market Leader, Tata Consultancy Services, to Deliver Digital Transformation for Enhanced Customer Experience and Greater Agility
LONDON | MUMBAI, November 29, 2018: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading global IT services, consulting and business solutions organisation, today announced an expansion of its ongoing 12-year old partnership with the Phoenix Group, Europe’s largest life and pensions consolidator.
As part of the expanded relationship, TCS will deliver digital transformation to move additional policies onto the TCS BFSI Digital Platform, bringing the total number of policies under TCS’ administration to 5.5 million. The introduction of an enhanced digital solution for Phoenix Life’s customers and their intermediaries will improve the end-to-end customer journey via increased self-service options and by providing a consolidated view of policies.
The transformation will provide the Phoenix group with greater agility and additionally future-proof the organization. The expanded partnership further cements TCS’ position as the market leader in the UK life and pension administration market, with more than 18 million policies administered on its BFSI Digital Platform, powered by TCS BaNCS.
Tony Kassimiotis, Group COO, Phoenix Group, said: “Our vision is to become Europe’s Leading Life Consolidator. Our partnership with Diligenta, the FCA regulated subsidiary of TCS, is an essential part of fulfilling this vision, enabling us to take advantage of TCS’ increased scale and the latest advancements in digital technology and as a result, improve customer outcomes. We look forward to continuing our work together and growing our partnership.”
Suresh Muthuswami, President and Global Head, BFSI Platforms, TCS, said: “TCS is delighted to be working with Phoenix Group as its trusted digital innovation partner. In addition to our deep domain experience in the life and pensions industry and organisational agility, TCS is making significant investments in digital and data capabilities in its BFSI Digital Platform powered by TCS BaNCS. These combined strengths will enable TCS to deliver tangible improvements to Phoenix Group’s business through the delivery of enhanced customer experience.”
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