March 19, 2020: Bajaj Allianz Life, one of India’s leading private life insurer has
introduced the most comprehensive WhatsApp Service in the life insurance
Customers can simply message, “Hi” from their Whatsapp number to 8806727272 and avail more than 20 services on their policy/policies. What’s more, is that customers can get almost all resolutions on their policy 24*7 on WhatsApp through the Company’s AI-enabled chatbot BOING, and LIVE CHAT assistance from a service representative.
Speaking about the newly launched customer service initiative, Mr. Kayzad Hiramanek, Chief – Operations & Customer Experience, Bajaj Allianz Life said, “With WhatsApp’s popularity and simplicity of use, we wanted to be on the platform for our customers’ benefit. However, we wanted to ensure they get much more and find true value when engaging with us. With the comprehensive list of services available, customers can resolve their issues from anywhere, and needn’t visit our branches or call us, as we top up this service via engagement with our ChatBot or customer care executive.”
The encryption on the messaging platform will ensure
information received and shared with the customer remains confidential.
services available for Bajaj Allianz Life customers on WhatsApp
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