Alameda, Calif.: The best places to work are organizations that are exceptional at engaging their employees. Limited-service hotels with 50+ rooms looking to better communicate with their staff and provide an exceptional work environment in 2016 will find some much-needed assistance from HotelTap. The digital logbook in the cloud (which closely resembles enterprise social software such as Yammer and Chatter and project-management tools like Basecamp or Asana) serves as a workforce communication tool by streamlining messaging, improving guest service and loyalty, generating positive online reviews, and driving revenues to the bottom line. Designed to provide a steady messaging stream of interactive notes and tasks, HotelTap is not only useful between departments and staff, but it is proving to be extremely valuable for Human Resources departments as well.
“Workforce communication software may seem like an unlikely Human Resources tool, but it is proving to be highly effective,” said Sandip Jariwala, owner of the Hawthorn Suites By Wyndham in Alameda, Calif., and founder of HotelTap. “Whenever there is accurate staff communication, it has a positive impact on employee performance. When a performance review rolls around, HotelTap can be leveraged as an audit trail to detail how effectively a person communicates with other staff, managers and guests. If you want to know how well a person is doing his or her job, HotelTap can tell you in a flash.”
Stephanie Powell, Guest Relations Manager at the Hawthorn Suites by Wyndham in Alameda, said the “Documents” section of HotelTap is a great tool for HR to post helpful information for its employees regarding a variety of topics, such as: training guides, hotel policies and procedures, employee pay schedules and benefits information, etc.
“Simply upload the documents to HotelTap, and they’re easily accessible (and downloadable) by employers and employees on any device, at any time,” Powell said. “It’s a great reference point for employees and allows for them to be more self-sufficient and up-to-date with any hotel’s policy and procedure changes, etc.”
HotelTap was designed to replace notebooks, paper tickets, internal emails, spreadsheets, text messages and radios as a means to talk between staff and departments, but our customers are finding a lot of new uses for the tool as well. Maintenance teams are using it to log and track communications regarding guest requests and equipment issues. Engineers are using it to log preventive maintenance tasks and establish timelines to ensure that all assignments are completed. Front Desk staff are using HotelTap to log requests for wake up calls, privacy, extra linens, etc. Heads of housekeeping are using it to track housekeeping tasks, issue master housekeeping keys, take pictures of damage in guest rooms and more. General Managers also are using HotelTap to log guest complaints and address those that need immediate attention.
“Hotels are limited only by what they are willing to use HotelTap for,” Jariwala said. “Although my hotel was the first to use this tool for Human Resources, I believe that many others will soon follow in our footsteps.”
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