Scaling their business, helping them be on top of customer engagement, and elevating customer experiences.
PUNE: Kylas, the enterprise-grade Sales CRM for small businesses, and Interakt, an end-to-end full-stack WhatsApp Business Platform by Jio Haptik, today announced a strategic partnership aimed at empowering small and medium-sized businesses (SMBs) across India. Through this partnership, Interakt and Kylas plan to combine their expertise and resources to help businesses digitally transform; amplifying their capabilities to engage more effectively and dynamically with their customers and prospects.
Kylas, built with the vision to make quality technology accessible to growing businesses, offers a suite of unlimited features and unlimited user licenses at a fixed cost for growing businesses to scale easily. Kylas also offers robust onboarding & training sessions, and weekly product webinars to help SMB owners to improve their sales process and grow their business effectively.
The world is moving into a new age of automation and data-driven enterprise with customer experience at the core of it. Today, customers want to interact with businesses the same way they interact with their friends and family, and they expect businesses to serve them on channels they are most comfortable with. Enterprises with unlimited resources have access to tools that can help them achieve this; however, smaller businesses need help to compete in the current business landscape.
The partnership will help SMBs integrate WhatsApp into their sales and marketing processes, helping them manage their sales cycle and customer interactions in a unified manner, providing a seamless experience for both their sales team and customers.
By integrating Business WhatsApp into Kylas, SMBs will be able to reach customers where they are already spending a significant amount of time and in a way that is fast, convenient, and cost-effective.
Reflecting on the partnership, Ketan Sabnis, Kylas CEO said, “Our partnership with Interakt marks another significant milestone in our journey towards empowering SMBs across India. We understand the challenges faced by SMBs in today’s competitive landscape. With this partnership, we will provide them with the right technology to help them scale their business effectively.“
Since its launch, Kylas has been the front-runner in empowering SMBs nationwide with business expertise and quality technology.
Mr. Ahshad Jussawalla, the VP & Business Head of Interakt, added, “Interakt has revolutionized the sales-support landscape by delivering an end-to-end experience to the customers on WhatsApp. Seamlessly integrated with renowned e-stores, CRMs, ad platforms, and business apps, our groundbreaking WhatsApp Business solution is the only full-stack offering for SMBs in the market today.
This partnership with Kylas is another step towards redefining industry standards and unleashing the true potential of WhatsApp for business.“
The partnership between Kylas and Interakt comes at a time when SMBs across India are increasingly looking for ways to digitize their operations and leverage technology to compete with larger businesses. Both parties have already defined a roadmap with various initiatives to help with their mission.
 across India. Through this partnership, Interakt and Kylas plan to combine their expertise and resources to help businesses digitally transform; amplifying their capabilities to engage more effectively and dynamically with their customers and prospects.){kind=link}