PUNE: Star Health and Allied Insurance, India’s leading standalone health insurer, achieved a significant milestone by settling claims worth Rs.158 crores in Pune between April and August 2023. The remarkable figure includes Rs.140 crores in cashless claim settlements and approximately Rs.18 crores in reimbursement claims, underscoring the company’s unwavering commitment to ensuring customer satisfaction and financial security.
During this period, Star Health paid over 27,700 individual claims in Pune, of which over 23,200 claims were settled in cashless mode, and over 4,400 claims were reimbursement claims. The company settled all cashless claims within two hours, and in most cases, the initial authorization for cashless treatment was given within two hours. Star Health has also endeavored to make the payments of reimbursement claims within seven days of claim submission, ensuring that customers do not face hassles in settlement even though the reimbursement route.
Star Health currently covers over 2.64 lakh lives in Pune, including more than 2.53 lakh individuals through its retail health insurance and over 10,000 individuals via group health insurance. With 14 branch offices and a strong network of over 19,600 agents in the region, the company ensures accessibility and timely support for its customers. As of August 2023, Star Health boasts 777 network hospitals in Pune, facilitating cashless hospitalization for policyholders.
Star Health and Allied Insurance Company Limited covers over 77.54 lakh lives nationally, aided by a network of 6.58 lakh agents, 879 branch offices, and 18,993 network hospitals, guaranteeing accessible, quality healthcare. The company also harnesses AI and MI technologies to enhance customer service, reducing query turnaround times and offering a seamless, efficient experience.
Aditya Biyani, Chief Strategy & Investor Relations Officer, Star Health and Allied Insurance Co. Ltd., said, “We are happy to say that at Pune, Star Health has been quick to settle claims and approve cashless treatments. We are committed to our customers in the region and have constantly strived to provide the best experience possible for them, be it through our innovative products designed to address all the health cover needs of our customers or via our claims management. We continue to strengthen our hospital network in the city to make it easier for customers to gain access to cashless treatments at a hospital close to their residence.“
Better awareness brings a host of advantages to Star Health customers, including 24×7 telemedicine services, wellness programs promoting good health to reduce hospitalization, free annual health check-ups, and more. Accessible nationwide via the Star Health App, this platform also facilitates video conferencing for doctor consultations, ensuring an enhanced and efficient healthcare experience.
Star Health and Allied Insurance’s commitment to customer satisfaction and financial security is reflected in its quick settlement of claims and approval of cashless treatments. The company’s innovative products and claims management, coupled with its extensive network of hospitals and agents, ensure accessibility and timely support for its customers.
