TCS Named a Leader in IDC MarketScapes for Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting and Systems Integrators/BPO


According to the Reports, Tata Consultancy Services Helps Clients “Develop Industry-Specific IP, Assets, and Frameworks, which Accelerate Speed to Market and Business Value”

NEW YORK: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has been positioned as a Leader in two recently published reports: IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting and IDC MarketScape for Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/ Business Process Outsourcing[1].

The report on Strategic Consulting said, “TCS has been able to work with clients to develop industry-specific IP, assets, and frameworks, which accelerate speed to market and business value. The breadth of functionality and services TCS has offered the market enables manufacturers to explore new business models and pathways to deliver a new set of services, products, and experiences to customers within the service life cycle.”

Highlighting TCS’ key strengths, the report on Systems Integrators/ Business Process Outsourcing said, “ TCS is able to leverage its COEs, which outnumber its peers in number to co-innovate with clients under TCS Pace and COIN and also accelerate its process improvements in the service life cycle. TCS’ ability to share best practices and success paths from adjacent industries enables the company to help manufacturers think outside their own niche markets to adopt to innovations and adapt to customer expectations, which shift at a rapid pace.”

TCS leverages its contextual knowledge and expertise in IoT, analytics, and next-gen technologies to help manufacturers digitally transform their service life-cycle, embrace new business models, gain competitive differentiation and drive growth,” said Partha Reddy, Head, of Manufacturing, Energy & Resources, Americas, TCS. “This leadership position is a reflection of our strategy, capabilities, investments in innovation, and the resultant market success.”

TCS’ comprehensive suite of services and solutions including industry-specific consulting and advisory, implementation, and optimization services, helps leading manufacturers and service and aftersales organizations transform the end-to-end service lifecycle.

TCS transforms the customer service delivery process to improve the productivity and efficiency of service operations, drive revenue growth, address compliance requirements, and improve customer experience. Its SLM expertise spans servitization, connected products and services, subscriptions, and new business models, as well as traditional models of customer service, contact centers, warranty, and service contracts. Proprietary solutions include:

TCS Crystallus™ for Field Service is a set of preconfigured industry and business solutions that help enterprises reimagine their SAP landscape, mitigating business risks and disruptions.

TCS Manufacturing Industry solutions accelerator built on the Salesforce platform provides faster ROI and increases user adoption while optimizing time to market.

Further, TCS’ partnerships with niche and leading product and technology vendors, hyperscalers, and the startup ecosystem position it well to provide exceptional services and solutions to clients.

Manufacturers and service organizations are in midst of a major shift in their businesses requiring them to be more agile, digital, and responsive to customer needs. The ability to deliver enhanced service experiences to customers in an unstable economic environment will be critical to success and growth. Digital transformation is the key enabler for the service business,” said Aly Pinder, Program Director, Service Innovation & Connected Products, IDC. “TCS’ industry domain, technology, and functional expertise as well as its track record of innovation in helping manufacturers evolve their aftermarket offerings, make it a Leader in Manufacturing Service Life-Cycle Management services.”

[1] IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Strategic Consulting 2022–2023 Vendor Assessment (doc #US48840422, December 2022) and IDC MarketScape: Worldwide Manufacturing Service Life-Cycle Management Systems Integrators/ Business Process Outsourcing 2022–2023 Vendor Assessment, (Doc #US48840322, December 2022)


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