TCS Ranks No. 1 in Customer Satisfaction in France for 5th year

With a high satisfaction score of 84%, Tata Consultancy Services retained its position as a leader in customer satisfaction in the 2023 French IT Sourcing Study by Whitelane Research.

PARIS: Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS) has emerged as a leader in customer satisfaction in France by ranking first in the 2023 French IT Sourcing Study by global think tank Whitelane Research. With a satisfaction score of 84%, TCS retained its position at the top for the fifth consecutive year.

Whitelane Research is an independent organization that conducts in-depth research into information technology procurement policies in Europe and organizes events across the continent. The 2023 French IT Sourcing Study, conducted in collaboration with IT consulting firm Timspirit, is the largest independent survey carried out in France among 200 business managers and customers of IT service providers. It covers 600 IT outsourcing contracts and 700 cloud service contracts.

TCS France consolidated its leadership with a score that is 12% higher than the average of companies in the sector and a lead of 6% compared to the organization that ranked second. The general satisfaction score is also up 3%, a significant jump from last year’s performance.

“We are delighted to be ranked number one in customer satisfaction by our French customers for the fifth consecutive year. For over three decades, TCS has been partnering with many esteemed French organizations on their transformative journeys, contributing to their growth and helping them realize their visionary goals. Our enduring collaboration has been built on a foundation of innovation, customer-centricity, continued investment in local talent, and a deep understanding of the unique challenges and opportunities within the French market. We remain committed to fostering success and driving transformational impact for our French clients and this achievement reaffirms our position as their trusted partner.” said Rammohan Gourneni, Managing Director of TCS France.

Operating in France since 1992, TCS has supported more than 80 large French companies in their growth and transformation journeys, including 18 CAC40 companies (Alcatel-Lucent, BNPP, Engie, Sodexo, Société Générale, Total, etc.). In the three decades since, TCS has made significant investments in the country and opened service centers in Paris-Suresnes, Lille, and Poitiers. The IT services leader has also been recognized as one of the best employers in Europe and France by the Top Employers Institute for 11 years in a row.

TCS’ growth in France is reflected in its performance in the 2023 survey on indicators such as account management (87%, + 11% vs. average), innovation, and ability to drive transformation (79%, + 15% vs. the average), and the use of sustainable technologies (78%, +13% vs. the average).

Jef Loos, Head of Procurement at Whitelane Research, said, “Tata Consultancy Services holds the top position in France for the fifth consecutive year, demonstrating the consistency of its commitment to its French clients. Maintaining such a high customer satisfaction rate year after year and in a rapidly evolving technological context shows the technical capabilities, flexibility, and customer centricity that TCS teams can do, whether in terms of digital transformation, application services, Cloud or workplace.”

The study brings out important insights on the topics that IT managers will be prioritizing for the next two years. Almost 63% of the respondents plan to outsource more or at least maintain their current level of outsourcing. Respondents’ main motivations remain cost reduction (56%), refocusing on core business (45%), improving the quality of service (40%), and better access to resources and talents (32%). The services that managers will focus on include finance, the manufacturing industry of chemicals, consumer goods, pharmaceutical products, and finally public services.